This eSurfing Cloud Document Database Service Agreement (“Agreement”) is entered into between the user (also known as "Party A" or the "Customer") and China Telecom (also known as "Party B"). Party B shall provide the eSurfing Cloud Document Database Service to Party A through the eSurfing Cloud Website (www.esurfingcloud.com, also known as the "Site" or "eSurfing Cloud") in accordance with the provisions of this Agreement. Party A shall use the eSurfing Cloud Document Database Service in accordance with this Agreement.
Before using the eSurfing Cloud Document Database Service, Party A shall fully read, understand, and agree to accept and abide by this Agreement. By clicking to agree or actually using the eSurfing Cloud Document Database Service in any way, it will be deemed that Party A agrees and accepts all the content of this Agreement. This Agreement constitutes a legally binding agreement between Party A and Party B. If Party A does not agree to this Agreement, it shall not use the eSurfing Cloud Document Database Service.
Article 1 Product and Service Description
1.1 Party B provides Party A with the eSurfing Cloud Document Database Service (hereinafter the "Services") in accordance with this Agreement. eSurfing Cloud Document Database Service is an online non-relational database service based on the cloud computing platform, featuring out-of-the-box, stable and reliable, safe operation and autoscaling.
Article 2 Service Content
2.1 Party B shall provide Party A with the Service in accordance with this Agreement. The specific content of the Services is subject to the services displayed on the Site and actually provided by Party B upon Party A’s application. Party B has the right to continuously update the service content.
2.2 Pre-conditions for provision of the Services: In order to use the Services, Party A shall first meet all the following conditions:
(1) Agree to and accept the eSurfing Cloud Website User Agreement, successfully register as a user of the Site, and continue to have a legal and valid user account of the Site as at the time of signing this Agreement and throughout the performance of this Agreement;
(2) Agree to and accept the terms of this Agreement;
(3) Agree to and accept the eSurfing Cloud Service Agreement and the eSurfing Cloud Privacy Policy Statement;
(4) Subscribe to and use the Services in accordance with the Service Rules of the Site;
(5) At the time of signing and during the performance of this Agreement, all the qualifications or government approval procedures required for legal operations have been obtained and maintained in accordance with the relevant national or regional regulations, and the relevant qualification documents have been submitted in accordance with this Agreement to Party B and approved by Party B.
Party A shall obtain and maintain the relevant licenses or approvals, including but not limited to the following:
1) If Party A operates a website, it shall ensure that all the websites it operates have been licensed or approved by the relevant authorities of the relevant countries or regions;
2) If Party A provides non-commercial Internet information services, it shall register non-commercial websites, ensure that all the filing information submitted is true and valid, and promptly submit the updated information in the registration system when the registration information changes;
3) If the website provides commercial Internet information services, Party A shall also obtain a commercial website license from the local communications administrative department;
4) If Party A provides electronic bulletin services such as BBS, it shall conduct filing or obtain corresponding approval according to relevant laws and regulations;
5) If Party A operates an Internet game website, it shall obtain an Internet culture business permit in accordance with laws;
6) If Party A operates an Internet video website, it shall obtain a license for the publication of audio-visual programs through an information network in accordance with laws;
7) If Party A engages in Internet information services such as news, publishing, education, medical care, pharmaceuticals and medical devices, it shall obtain approval from relevant competent authorities in accordance with laws, administrative regulations and relevant state regulations. Party A shall obtain approval from relevant competent authorities in accordance with laws before applying for a business license or performing the filing procedures.
The above list does not exhaust all types of licenses or approvals required for commercial or non-commercial activities that Party A engages in. Party A shall obtain relevant licenses or approvals and shall comply with relevant laws and regulations promulgated by relevant countries and regions from time to time.
(6) Other preconditions for using the Services as stipulated in this Agreement.
2.3 Party B undertakes to provide the Services to the Customer in accordance with the requirements of the eSurfing Cloud Document Database Service Level Agreement.
Article 3 Service Activation
3.1 After carefully reading the Service Rules corresponding to the purchased service, Party A can purchase the required service online through the Site according to its own needs, or the account manager can assist in activating it at the service console. After the service is activated, Party A can log in to the Site and complete the configuration and operation related to the eSurfing Cloud Document Database Service in the management console.
3.2 If there is any inconsistency in the main text of this Agreement, attachments, Service Rules, service descriptions, price descriptions, confirmation terms on the order page, etc. on the relevant pages of the Site, they shall be applicable on the following order of precedence: (1) service descriptions and price descriptions on the relevant webpages on the Site, and confirmation terms on the order page, (2) Service Rules, (3) the main text of this Agreement, and (4) the attachments to this Agreement.
Article 4 Service Fees
4.1 Both fixed monthly/annual billing and pay-as-you-go ("PAYG") billing are available for the Services. The Customer shall pay Party B the service fee as instructed on the subscription page and as agreed herein.
4.2 Resource Expiration / Data Deletion and Consequences of Payment Default
4.2.1 For fixed monthly/annual subscriptions, if the Customer intends to continue its use of the Services upon the expiration of the current service period, it shall renew and pay for the subscription in a timely manner. Otherwise, Party B will suspend the Customer's permit to perform operation and freeze the resources on the database instance upon the expiration of the service period. Party B will, following the expiration of the service period, reserve the resources of the database instance and retain the Customer's data for another fifteen (15) days (i.e., starting from the moment the Customer's permit to perform operation is suspended on the day of such suspension and ending on the same moment on the fifteenth day thereafter). If the Customer fails to renew and pay for the subscription within the said period of fifteen (15) days, Party B has the right to immediately release the resources of the instance occupied by the Customer and delete the data contained therein upon the expiration of such period.
4.2.2 For services of the PAYG billing mode, the Customer shall timely deposit funds into its account and pay the service fee so as to ensure its continuous use of the Services. In case of a default on the service fee, Party B will suspend the Customer's permit to perform operation on and freeze resources. Party B will then reserve the resources of the database instance and retain the Customer's data for another fifteen (15) days (i.e., starting from the moment the Customer's permit to perform operation is suspended on the day of such suspension and ending on the same moment on the fifteenth day thereafter). If the Customer fails to deposit funds into its account and pay the service fee in full within the said period of fifteen (15) days, Party B has the right to immediately release the resources of the instance occupied by the Customer and delete the data contained therein upon the expiration of such period.
Article 5 Service Specifications
5.1 The Customer understands and agrees that the use of the Services is its decision made after its independent and careful judgement, and that the Customer shall be responsible for its own judgement and operations, including but not limited to:
5.1.1 The Customer shall judge by itself the suitability of the Services to the type of the database, elastic IP, storage and other software and hardware it selects;
5.1.2 If the Customer performs operations such as deployment through the Services with respect to specified services/products, the Customer shall ensure that it has the permissions to perform operations on such services/products. The performance of the said operations by the Services as instructed by the Customer shall be deemed to have been authorized by the Customer, and the Customer shall be solely responsible for all such operations and the consequences arising therefrom;
5.1.3 The Customer shall be responsible for its own operations (such as retrieving and altering the content of the database by itself);
5.1.4 Unless otherwise agreed by the Parties, if the Customer uses other eSurfing Cloud services along with the Services, the Customer shall pay the corresponding service fee to Party B for such other services and comply with the corresponding service terms;
5.2 Party B will provide the Services in accordance with the terms and conditions of this Agreement and the Services cover only the technical architecture and components for the database instance. The Customer shall be solely responsible for applications other than the document database.
5.3 Dependence and Impact of Product Effectiveness
5.3.1 In normal circumstances, during its use of the Services, if the Customer needs other eSurfing Cloud services (such as elastic cloud server, elastic public IP and alike), it shall activate, subscribe to, and pay separately for such infrastructure products (elastic cloud server, elastic public IP and alike), and Party B will provide services in accordance with the terms of service and service level agreements for such infrastructure products.
5.3.2 The Services function on the basis of infrastructure services such as an elastic cloud server. Therefore, the unavailability or termination of such services based on which the Customer activates the Services will lead to a malfunction of the Services.
5.4 Use of Database
5.4.1 If the Customer engages in any operating activity by making use of the services made available by Party B, which is subject to the license or approval of the competent authority at different countries, such license or approval shall be obtained, including but not limited to:
(a) If its website makes use of the Services to store data, the Customer shall ensure to have obtained the license or approval from the competent authority;
(b) If it provides non-commercial Internet information services, the Customer shall go through the non-commercial website filing procedures and ensure all the filing information submitted is true, complete and valid. When the filing information provided changes, the updated information shall be submitted to the filing system in a timely manner;
(c) If it provides commercial Internet information services, the Customer shall obtain commercial website operating license from the local telecommunications authority;
(d) If it provides Bulletin Board Service and alike, the Customer shall go through filing procedures or obtain the relevant approval in accordance with relevant laws and regulations;
(e) If it operates any Internet game website, the Customer shall obtain an Internet Culture Business Permit in accordance with the law;
(f) If it operates any Internet audio-visual website, the Customer shall obtain a License for Publication of Audio-Visual Programs through Information Network in accordance with the law;
(g) If it engages in Internet information services such as news, publishing, education, health care, drugs and medical devices, the Customer shall obtain the approval of competent authority in accordance with laws, administrative regulations and State provisions. The Customer shall obtain approval from the competent authority in accordance with the law before applying for the operating license or going through the filing procedures.
Article 6 User Service Warranty
6.1 Party B provides Party A with customer service via the service hotline +852 3100 0000.
6.2 Party B provides 7 days x 24 hours of customer service to Party A.
Article 7 Technical Support Warranty
7.1 After Party B accepts the handling of faults or non-faults from Party A, it will provide Party A with a technical support warranty according to the specific situation and Party A's needs. The service hours of Party B's engineers are 7 days x 24 hours.
Article 8 Party A's Rights and Obligations
8.1 Party A has the right to use the Services and obtain technical support and after-sales service from Party B in accordance with this Agreement.
8.2 Party A shall provide Party B with necessary technical parameters, including but not limited to elastic IP address segments and corresponding application types, server-related parameters, network structure and network resources, actively cooperate with Party B to complete the implementation and commissioning of the Document Database Services project to ensure the normal operation of the Services.
8.3 Party A understands and agrees that, Party B’s services under this Agreement do not involve any provision of storage and/or backup services for Party A’s end-user data, and out of concern about Party A’s data and system security, when Party A requires Party B’s engineers to directly operate its Document Database Services, Party A should authorize it by email, ticket and other means. Party A shall designate the only contact person as the authorizer (maintainer) who shall authorize Party B when necessary, which means that only the authorizer has the right to require Party B's engineers to operate its Document Database Services. Party B is only responsible for the operation and maintenance of the underlying part below the operating system; the operating system and the above part (such as the application program installed by Party A on the system) are the responsibility of Party A. In addition, during the period of authorization, if Party A fails to communicate with Party B's engineers and conducts operations on its own, the business unavailability and other risks resulting from such failure shall be borne by Party A.
8.4 When Party A uses the Services, it shall back up data and bear the risk of data loss, omission, or damage caused by its own reasons, and Party B shall not be liable for this.
8.5 If Party A violates any of the warranties in this Agreement, the eSurfing Cloud Website User Agreement and the eSurfing Cloud Service Agreement, including but not limited to the following circumstances, Party A shall bear the corresponding liability for breach of contract:
8.5.1 Where Party A does not have all the qualifications and permits required to carry out business and perform relevant procedures when signing this Agreement or loses all or part of its qualifications and permits during the validity period of this Agreement, Party B has the right to suspend the provision of Services and require Party A to make corrections within the time limit. If Party A fails to make corrections within the time limit, Party B has the right to terminate this Agreement without assuming any responsibility. Party A shall bear the liability for breach of contract and compensate Party B for the corresponding losses;
8.5.2 Where Party A uses the Services to upload, download, store, and publish content that violates laws and regulations, departmental regulations or national policies, and information that infringes on the legitimate rights and interests of others and/or other information or content that is detrimental to social order, public security and public morals;
8.5.3 Where Party A carries out fraudulent and misleading behaviors such as gambling prizes and gambling games, or conducts Internet activities such as "private servers" and "plug-ins" that infringe on the intellectual property rights or other legitimate rights and interests of others;
8.5.4 Where Party A conducts malicious scanning, illegal intrusion into the system, illegal acquisition of data and other behaviors that damage or attempt to damage network security;
8.5.5 Where Party A runs irrelevant programs or intentionally writes malicious codes, resulting in a large amount of server memory, CPU or IP resources, and network bandwidth resources to be occupied/preempted; and
8.5.6 Where Party A engages in any activities including but not limited to "DNS resolution", "security services", "domain name proxy", "reverse proxy" that may cause users to be frequently attacked (including but not limited to DDoS attacks), thereby affecting the eSurfing Cloud service platform or others.
8.6 Party A understands and fully recognizes that although Party B has established (and will continue to improve according to technological development) necessary technical measures to defend against matters or behaviors that endanger network security including computer viruses, network intrusions and attack damage (including but not limited to DDoS) (hereinafter collectively referred to as “such Behavior”), however, in view of the limitations and relativity of network security technology and the unpredictability of such Behavior, if Party A’s account experiences such Behavior, which does harm to Party B or Party B’s network or server (including but not limited to local, foreign and international networks, servers), or affects the smooth communication between Party B and the Internet or between Party B and specific networks, servers and Party B’s internal communications, Party B has the right to decide to suspend or terminate the Services. If a major network accident is caused to Party B for reasons attributable to Party A, Party B will reserve the right to claim compensation from Party A. If a crime is involved, Party A shall bear criminal responsibility according to the laws.
If Party B terminates the provision of the Services to Party A due to reasons set out in the above clauses (other than due to breach by Party A), Party B will calculate the service fee based on the actual number of days used by Party A, and return the remaining payment (if any) to Party A's eSurfing Cloud account.
8.7 Party A shall be responsible for the integrity and confidentiality of the data stored on the eSurfing Cloud platform and the codes and passwords for entering and managing various products and services on the eSurfing Cloud platform, and shall take necessary and effective confidentiality and security protection measures, including but not limited to standardizing permission administration for data access and account use, setting strong passwords and changing them regularly. Party A shall bear the losses and consequences caused by the loss or leakage of the above-mentioned data, codes, passwords and alike due to improper maintenance or confidentiality by Party A.
8.8 Party A must keep the access log records of its website in accordance with the provisions of the Network Security Law, the Administrative Measures on Internet Information Services and other laws and regulations, including the content of the published information, the time of publication, and the Internet Protocol address (IP), domain names, and alike, which shall be provided to the relevant state agency when it requires according to the law. Party A shall bear the corresponding legal liabilities arising from failure to keep relevant records as required.
Article 9 Party B's Rights and Obligations
9.1 Party B shall provide the Services in accordance with this Agreement.
9.2 Party B shall provide paying Customers with a 24/7 after-sales hotline (+852 3100 0000), consulting services and online ticket services to answer and deal with the Customers' problems encountered in the use of eSurfing Cloud services.
9.3 After Party B provides fault acceptance service to Party A, the response time shall not exceed 30 minutes; after Party B provides non-fault acceptance service to Party A, the response time shall not exceed 12 hours.
9.4 After Party B provides Party A with fault acceptance or non-fault acceptance services, it will provide Party A with technical support according to the specific situation and Party A's needs, except for the relevant faults or problems that are caused by Party A's human errors and/or force majeure and other matters out of the control of Party B.
9.5 Party B will take basic security protection measures for its systems and equipment in accordance with laws and regulations. If Party A has higher requirements for security protection measures than the aforementioned basic security protection measure standards, Party A shall purchase and configure higher security protection services or configure other security protection software and systems according to its own needs. If Party A fails to take necessary and effective security protection measures for the computer information systems and equipment it uses, Party A shall be solely responsible for damages to its rights and interests.
9.6 Party B shall provide availability warranty within the Service Rules. If Party A's requirements for availability are higher than the Service Rules, Party A needs to actively deploy its own system with high availability, and Party B can provide necessary assistance. If Party B is required to cooperate in planning and design, the Parties shall negotiate and confirm separately.
9.7 In order to provide better services, Party B has the right to overhaul, maintain, upgrade and optimize the service platform or related equipment, systems, software, etc. on a regular or irregular basis (collectively referred to as "Routine Maintenance"). If eSurfing Cloud services are interrupted or suspended within a reasonable time because of Routine Maintenance, Party B shall not be liable for it. However, Party B shall notify Party A of Routine Maintenance at least 24 hours in advance. In case of non-Routine Maintenance due to force majeure, third-party reasons and so forth, Party B shall notify Party A in time.
9.8 Party B has the right to adjust the system default configuration of the Services at any time according to its own operating arrangements, and relevant adjustments do not constitute a breach of contract by Party B. However, Party B shall notify Party A at least 30 days in advance, and Party A shall provide assistance (including but not limited to Party A's timely transfer and backup of relevant data, business adjustments, and authorization of Party B's adjustments). If Party A fails to assist in the adjustment in time after receiving the notice, or Party B is unable to contact Party A, Party A shall bear the consequences arising therefrom. In case of service adjustment or termination due to force majeure, third-party reasons, and so forth, Party B shall notify Party A in a timely manner.
9.9 Party B has the right to adjust the implementation method, main functions, fees etc. of the product according to objective factors such as cloud service technological evolution, technical architecture adjustment, and marketing. When Party B adjusts the fees or important product functions, it shall issue a notice on the official website of eSurfing Cloud at least 15 days in advance, and Party A has the right to decide whether to continue to use the product. The price of the pay-as-you-go ("PAYG") product will automatically change on the basis of the price adjustment of Party B. The price of the annual/monthly subscription product will not change if the order is not changed/expired, and the price will be changed on the basis of the price adjustment of Party B after the order is changed/expired. When Party A’s use of the Services is affected by Party B’s price adjustment or major function adjustment, Party A may stop using the PAYG billing product at any time, and Party A may apply to unsubscribe the annual/monthly billing products pursuant to Party B’s unsubscription rules, which may be consulted with at the eSurfing Cloud customer service hotline.
Article 10 Term and Termination of the Agreement
10.1 This Agreement becomes effective from the date when Party A successfully purchases or applies for activation of the product, and terminates when the subscription service period of Party A expires, unless otherwise agreed by the Parties.
10.2 This Agreement may be terminated earlier if the Parties reach a consensus.
10.3 Party B has the right to terminate this Agreement under the following circumstances:
10.3.1 According to laws, regulations, or the requirements of government agencies;
10.3.2 Where Party B believes that continuing to provide services to Party A will cause huge economic or technical burdens or major security risks to Party B;
10.3.3 Due to any changes in laws or policies, it is not practical for Party B to continue to provide services to Party A;
10.3.4 Where Party A fails to pay relevant fees (if any) in full and on time;
10.3.5 Where Party A violates the eSurfing Cloud Website User Agreement, the eSurfing Cloud Service Agreement, the eSurfing Cloud Legal Statement or the eSurfing Cloud Privacy Policy Statement of this website;
10.3.6 Where Party A no longer meets any of the pre-conditions for the Services set out in Article 2.2 of this Agreement; or
10.3.7 Where Party A violates other terms of this Agreement.
10.4 If Party B terminates this Agreement due to Party A's breach of contract, Party B shall have the right to withhold the remaining amount (if any) in Party A's eSurfing Cloud account to offset any losses and damages caused to Party B, without prejudice to its other rights and remedies under this Agreement or laws.
10.5 Party B may terminate the Services 30 days in advance by publishing an announcement on the Site, or by sending an on-site notice or a written notice to Party A, in which case, Party B shall return the amount paid by Party A but not consumed (without interest) to Party A's eSurfing Cloud account.
10.6 If any clause in this Agreement is completely or partially invalid or unenforceable for any reason, the remaining clauses in this Agreement shall still be valid and binding.
Article 11 Others
11.1 The termination of this Agreement will not affect the effectiveness of the eSurfing Cloud Website User Agreement, the eSurfing Cloud Service Agreement, and the eSurfing Cloud Privacy Policy Statement between the Parties. If the eSurfing Cloud Website User Agreement, the eSurfing Cloud Service Agreement or the eSurfing Cloud Privacy Policy Statement between Party A and Party B is terminated, this Agreement will be automatically terminated.
11.2 For matters not stipulated in this Agreement, the Parties shall abide by the provisions set out in the eSurfing Cloud Website User Agreement, the eSurfing Cloud Service Agreement and the eSurfing Cloud Privacy Policy Statement. If there is any conflict on the same matter in this Agreement, the eSurfing Cloud Website User Agreement, the eSurfing Cloud Service Agreement and the eSurfing Cloud Privacy Policy Statement, this Agreement shall prevail.
11.3 The latest version of the eSurfing Cloud Service Agreement can be found at:
https://www.esurfingcloud.com/portal/protocol/20685742
The latest version of the eSurfing Cloud Website User Agreement can be found at:
The latest version of the eSurfing Cloud Privacy Policy Statement can be found at:
11.4 In the event of any conflict or inconsistency between the English and the Chinese versions of this Agreement, the English version shall prevail. If there is any unclear part in the Chinese version, please refer to the English version.
Appendix 1
Document Database Service Level Agreement
Article 1 General Provisions
China Telecom ("Party B", website address: http://www.esurfingcloud.com) provides the eSurfing Cloud Document Database Services (hereinafter referred to as the "Services") to the Customer (also referred to as "Party A") in accordance with the provisions of this Service Level Agreement (the "SLA") and operating rules issued by Party B from time to time. Party B reserves the right to amend the terms of the SLA at any time.
Article 2 Terms and Service Commitment
Service Cycle: A calendar month. Any duration less than a calendar month shall not constitute a complete Service Cycle. Unless otherwise specified, a month has 43,200 minutes (30 days x 24 hours x 60 minutes).
Unavailability: The period when the system logs of the DDS show that Services were inaccessible for five or more consecutive minutes because of eSurfing Cloud. Service unavailability of less than five minutes is not counted.
Service Availability Rate for a Given Service Cycle = (Total Minutes in a Service Cycle – Minutes of Unavailability)/Total Minutes in a Service Cycle x 100%.
Service Availability Commitment: eSurfing Cloud will use all commercially and technically reasonable efforts to ensure that the service availability rate of an active-standby DDS instance per service cycle is not lower than 99.95%.
Article 3 Service Credit
Credit Method: In the event Party B does not meet the commitment on the Service Availability Rate specified in this SLA, you are entitled to claim Service Credits as specified in the SLA, which shall be the sole and exclusive compensation for any performance or availability issues for the Services under this SLA.
Time Limit for Application: You can apply for service credit in each Service Cycle after the bills are settled. The application must be filed within two (2) months after the end of the Service Cycle in which the incident that’s the subject of the claim occurred. Applications beyond the time limit will not be accepted. eSurfing Cloud will make a reasonable assessment of all information provided to us and make a good-faith decision on whether the service credit is owed.
Application Method: You can make a claim at the eSurfing Cloud user center.
Compensation Standard: If the Services fails to meet the commitment described here for the DDS service availability rate, Party B will compensate you with the service credits described below.
Service Availability | Compensated time (minutes) |
99.9%≤ Service availability <99.99% | 4320 |
95%≤ Service availability <99.9% | 12960 |
Service availability <95% | 21600 |
Article 4 Restrictions
Service Unavailability does not include the unavailability of Party A's database resulting from any of the following activities:
(1) Scheduled system maintenance, including cutover, repair, upgrade, or simulated failure exercises, for which Party B has provided prior notice to Party A;
(2) Network failures, device faults, or configuration adjustment of non-eSurfing Cloud devices;
(3) Unavailability caused by Party A's application or installation activities;
(4) Party A's application programs or data attacked by hackers;
(5) Operations authorized by Party A or any Party A's misjudgment in operations;
(6) Loss or disclosure of data, including passphrases and passwords, due to improper maintenance or confidentiality by Party A;
(7) Unavailability caused by Party A's self-upgrading of the operating system;
(8) Operating system vulnerabilities; and
(9) Unavailability caused by other non-Party B reasons;
(10) Service unavailability resultant from force majeure or other accidents that are unforeseeable, insurmountable, and unavoidable and have a significant impact on one party or both parties, including but not limited to natural disasters (such as floods, earthquakes, and plague epidemics) and social events (such as wars, strikes, unrest, government actions, interruption of telecom backbone lines, hackers, network congestion, technical change of telecommunications departments, and government policies).
Party B shall not be liable for failing to perform its commitment due to the above reasons; If either party fails to perform the SLA in whole or in part due to force majeure and upon written notice to the other party, such party may not be liable for the affected clauses of the SLA during the period of failure to perform these clauses and within the affected scope of such non-performance. After the effect of such Force Majeure Events or other accidents has been removed, the affected party/parties shall resume its/their performance hereof.
Except for the reasons listed above, unavailability due to the following reasons should not be counted towards the Service Unavailable Duration for DDS:
(1) Customer's incorrect operations on DDS instances;
(2) Customer's authorized operations, including but not limited to unexpected instance restart, overwriting and restoration of instances, improper parameter modifications, and unauthorized deletion or modification of user accounts and permissions;
(3) Insufficient space.
Article 5 Effectiveness and Miscellaneous
This SLA shall take effect and be observed starting from the date when the user applies for the DDS. It shall terminate at the termination of the China Telecom eSurfing Cloud Document Database Service Agreement.