版本生效日期：2023-01-31
特别提示：
天翼云国际站官网（网址：www.esurfingcloud.com，简称“本网站”）由中国电信国际有限公司及其在相关司法管辖区的关联公司（统称“服务提供商”）创建和运营。本《天翼云国际站官网用户协议》（本“协议”）（连同本协议所提及的任何文件）阐述了用户注册成为本网站的用户，及申请或订购本网站所提供的包括云计算服务在内各项服务（“天翼云服务”）时需遵守的条款。使用本网站包括开通、浏览或注册使用本网站。您注册和使用本网站之前，应当认真阅读、充分理解本协议的全部内容。如果您对本协议有疑问，请通过本协议约定的方式询问，服务提供商将解释本协议内容。如果您不同意本协议的任何内容，或者无法准确理解服务提供商的解释，请不要注册和使用通过本网站提供的任何服务。当您按照注册页面提示填写信息、阅读并同意本协议且完成注册程序后，即表示您已接受本协议的条款和条件、成为本网站用户（简称“您”或“用户”），本协议即构成用户与服务提供商（合称“双方”）之间有约束力的法律文件。用户按照本协议约定注册账号后，方有权申请和使用通过本网站提供的相关服务。关于用户的注册地及服务提供商的相应签字实体，敬请参阅《天翼云服务协议》。
附件一中所提供的相关附件（“司法管辖区特别附件”）载明了在适用司法管辖区的附加要求，特此作为本协议不可分割的一部分纳入本协议。
如有人员以公司、合伙机构、社团组织、政府或其他组织的名义使用本网站，则其保证具有以相关名义使用本网站的授权，且其具有以本协议约束该公司、合伙机构、社团组织、政府或其他组织之权限。在该情形下，“用户”指该公司、合伙机构、社团组织、政府或其他组织。
在本协议中，(i) 任何修饰“包括”、“尤其是”、“特别是”或任何类似表述的词汇，应解释为包括但不限于，并不对其前置词汇的含义加以限制；(ii)“关联公司”指任何由某人当前或未来控制的、当前或未来控制该人的，或当前或未来与该人受到共同控制的任何公司、机构及其法定承继者；(iii) 根据具体情况，但凡提及并无性别区分的“它”，应包括阳性“他”及阴性“她”，且但凡提及一种性别，应包括所有性别；及 (iv)“控制”指直接或间接影响相关公司管理层之能力，无论是通过所有权、具有表决权的股份、合同还是适用法律法规所确定的其他方式。
1. 总则
1.1 注册成为本网站的用户，用户即可按照本协议的规定及服务提供商不定期发布的任何适用的服务协议及操作规则申请或订购由服务提供商及／或其关联公司提供的天翼云服务。
1.2 用户须同意：(1) 服务提供商变更服务的，将在本网站以公告的方式予以公布，无需另行通知用户，适用法律另有规定的除外；(2) 用户在服务提供商公告之日起可以选择继续使用或者终止使用天翼云服务；(3) 若用户继续使用天翼云服务，即视为用户已充分理解并接受修改后的天翼云服务；(4) 若用户不同意修改后的天翼云服务，请立即停止使用天翼云服务。
1.3 用户在使用服务提供商提供的服务之前，应仔细阅读本协议，如用户不同意本协议及／或不时对其作出的修改，请停止使用服务提供商提供的服务。
2. 协议范围
2.1 本协议包括本协议的条款与条件以及所有本网站已经发布的或将来可能发布的各类规则、通知、公告等（统称“规则”）。规则为本协议不可分割的组成部分，如同全文写入本协议一般，纳入本协议。
2.2 服务提供商有权根据需要不时修改本协议，如有任何变更，将以网站公示的方式进行公告，而不再单独通知用户，适用法律另有规定的除外。在遵守前述规定前提下，变更后的本协议一经发布即自动生效，并成为本协议的一部分。如用户不同意相关变更，应当立即停止使用本网站。用户继续使用本网站，则视为用户同意遵守修改后的本协议。
3. 注册与账户
3.1 主体资格
3.1.1 用户陈述并保证，用户根据其注册地法律合法登记成立并有效存续，具有完备资质（如适用），有权订立并行使用户在本协议项下的权利及履行其在本协议项下的义务。若用户不具备前述主体资格，则用户应承担因此而导致的一切后果，且服务提供商应有权注销该等用户的账户。如果用户是自然人，则其确认，其在开通或使用天翼云服务时亦至少年满18周岁。另外，如果用户注册地的成人年龄高于18周岁，则年龄不到该成人年龄的用户保证，其已从其父母或法定监护人处取得开通或使用天翼云服务的有效且适当的同意。在上述情形下，本协议应解释为经由用户的父母或法定监护人以用户的名义正式签订的协议。
3.2 注册账户
3.2.1 如欲在本网站上注册账户，用户应按照注册页面提示填写信息、根据服务提供商要求提交相应文件，以确认其资质和／或身份（在适用法律准许的范围内），并接受本协议。用户在完成全部注册程序后，方有权申请和使用通过本网站提供的天翼云服务。
3.2.2 用户须自行设置账户的用户名（一个无法识别个人的名称）。用户设置的账户用户名应当符合适用法律法规规定，不得违反法律法规规定、侵犯或涉嫌侵犯他人合法权益。如果用户设置的账户用户名涉嫌违反适用法律法规规定，服务提供商有权终止通过本网站提供的天翼云服务，注销用户的账户。
3.2.3 用户只有在成功注册采用多重验证的用户账户后，方可使用通过本网站提供的天翼云服务。用户注册成功后，将获得账户用户名和密码等账户信息。任何通过用户账户在本网站上进行的行为均将被视为经用户有效授权的用户行为。用户应注意账户用户名、密码等账户信息的妥善保管和保密。密码遗失或用户账户被盗时，用户应及时修改密码或向执法机关报案和／或联系服务提供商。因用户原因造成的账户被盗、密码丢失或被他人获取造成的损失，由用户自行承担。若用户发现任何非法或未经授权使用用户账号的行为或任何存在安全漏洞的情况，请立即通知服务提供商并向执法机关报案。
3.2.4 用户的账户不得以任何方式买卖、转让、借用、收费、赠与或继承。适用法律法规另有规定或司法机关、行政机关另有要求，并经服务提供商同意，且按照服务提供商要求提供相关证明文件及信息并按操作流程办理的除外。否则，用户应承担由此产生的全部后果、损失和责任。
3.3 用户信息及资料
3.3.1 用户应当提供真实、准确、完整、有效且最新的注册信息和资料，该等信息和资料如有任何变更，用户应随时更新。如有合理理由怀疑用户提供的资料错误、不实、虚假、过时或不完整的，服务提供商有权向用户发出询问并要求及时更正。
3.3.2 用户应当及时、准确填写并更新其通过本网站所提供的包括电子邮件地址、联系电话、联系地址、邮政编码在内的联系方式，以便服务提供商与用户进行有效联系。如因该等联系方式不实、不完整、无效或过时而无法与用户取得联系，导致用户产生任何损失或增加费用的，应由用户自行承担由此产生的损失或所增加的费用。用户了解并同意，用户须保持所提供联系方式的真实性、准确性和时效性，如有变更或需要更新，用户应按本网站所提供的指示作出必要的修订。
3.3.3 用户了解并同意，为保证账户及其中所发生的交易安全、进一步保证天翼云服务的质量，服务提供商有权移除本网站上的任何信息或数据，或中止或终止提供部分或全部天翼云服务。服务提供商对用户因此而发生的任何损失不承担任何责任。如涉及中华人民共和国大陆云资源的使用，服务提供商有权随时要求用户完成其账户的实名认证，以遵守大陆适用法律法规的要求。同时，为某些产品或服务的开通及服务提供商的身份认证或资格验证目的，服务提供商可要求用户提供更多的身份资料和信息。用户只有在通过该等认证或验证之后，方可获得使用相关产品或服务的资格。用户理解并认可，本网站仅以普通或非专业人员的知识水平标准对用户填写的信息、提交的证明和／或资质证照等进行形式查核，且用户提交该等文件或资料并不代表服务提供商有义务或有专业能力确认该等文件或资料、用户使用天翼云服务时不会对第三方构成侵权、违约等；同时，服务提供商保留抽查、要求用户补充提交、及时更新信息及资质文件的权利。用户应当对填写的信息、提交的证明和／或资质证照等的真实性、合法性、有效性、完整性独立地承担全部责任。如服务提供商发现用户的信息、证明、资料等造假、不完整或失效的，有权立即终止本协议，并中止或终止部分或全部天翼云服务，并追究用户违约责任。
3.4 用户应向服务提供商提交上述资质证明文件、资料的原件供服务提供商审查批准，并提交复印件（加盖用户公章或经由被授权人核证为真实复本或经由自然人签字确认）供服务提供商留存。用户保证所提供资料的真实、完整、准确、合法、有效。
3.5 在本协议有效期内，如用户上述主体资格、资质证明文件所记载内容出现变更，用户应在变更后尽快向服务提供商提供最新的文件。
3.6 用户使用本协议项下天翼云服务从事非经营性互联网信息服务的，须严格遵循相关司法管辖区的适用法律法规，用户须对包括新增网站、新增域名、新增接入、取消接入等备案信息进行动态维护和更新，并定期向服务提供商和服务提供商的行业主管部门（如适用）报送网站管理所需信息。用户承诺并确认：用户及其最终用户所提交的所有备案信息真实、完整、合法、有效，当提供的备案信息发生变化时应及时提交更新信息至备案系统，如因未及时更新而导致备案信息不准确，服务提供商有权根据适用法律法规采取措施，暂停或终止提供天翼云服务或断开网络接入。
3.7 如用户违反本协议中任一项保证的，包括在本协议签订时不具备开展业务所需的全部的必要资质许可、未办理相关手续，或在本协议有效期内丧失全部或部分资质许可的，服务提供商有权暂停提供天翼云服务，并要求用户在限期内改正；如用户在限期内未改正至服务提供商满意的，服务提供商有权终止本协议，并不承担任何责任。在该情形下，用户应当承担违约责任，并赔偿服务提供商的相应损失。
3.8 服务提供商有权核实用户及其身份信息、资质信息。如经服务提供商单方酌情认定存在任何问题，服务提供商有权向用户发出询问或要求改正的通知，暂停用户的账户及／或天翼云服务，或终止天翼云服务。
3.9 因用户违反本协议的约定，导致用户账户被中止的，用户将不能再登录本网站，且不能访问其账户和任何天翼云服务。同时服务提供商有权单方酌情决定将用户账户永久终止。
4. 本网站所提供的服务内容
4.1 本网站提供的天翼云服务包括：基于云计算资源、云存储资源、云网络资源、云安全资源、云管理与部署资源、云数据库资源、专属云、专用物理机资源、互联网接入等所提供的弹性云主机、弹性伸缩服务、专用物理机、云镜像、弹性块存储、对象存储、云备份、虚拟私有云、弹性负载均衡、云专线接入、云加速、关系型数据库、DDos防护、云监控、专享云主机等服务。向用户所提供云服务的具体内容，以本网站展示并由服务提供商实际不时向其提供的信息为准。
4.2 用户有权自主选择使用本协议项下的天翼云服务。用户只有在同意并接受相应的服务协议和规则（包括退订规则）后，方可使用所选择的服务，如用户不同意相应服务协议和规则，则不应使用天翼云服务。用户应当遵守该等服务协议和规则的约定，并按照约定支付相应的服务费用，不得利用退订规则频繁及反复订购并退订其服务，恶意占用服务提供商及其他用户资源。
4.3 用户同意，服务提供商保留不时自行决定对天翼云服务及本网站的功能模块等随时进行增加、删除、修改、升级、转移、暂停、终止的权利；或因定期、不定期的维护，及／或相关司法管辖区所适用的法律法规、政策，服务提供商业务运营所在的司法管辖区所采用的数据披露政策等的调整而暂缓提供的权利。服务提供商进一步保留开发新的服务、模块、功能或其他语音服务等的权利。本条所规定的所有新的服务、模块、功能的提供，除非另有说明，否则应适用本协议。
5. 服务使用规范
5.1 用户承诺遵守本协议的各项条款及相应的网站规则，确保其账户的合法性、有效性。
5.2 用户陈述并保证其在使用本网站和／或天翼云服务过程中应遵守下列规定：
5.2.1 用户实施的所有行为均遵守相关司法管辖区适用法律法规的规定和要求，不违背社会公共利益或社会公序良俗，不损害或侵犯任何第三方的合法权益，不得有任何偷逃税款行为，不违反本协议；
5.2.2 用户不得对本网站上展示或提供的、由服务提供商所有的任何数据或信息作商业性利用，包括以复制、传播等任何方式使用本网站展示或提供的、由服务提供商所有的资料、信息、数据等，但经服务提供商事先书面同意的除外；
5.2.3 用户不得模仿、修改、翻译、改编、出借、出售、转许可、传播或转让天翼云服务，亦不得逆向工程、反汇编、反编译、分解拆卸天翼云服务或试图以其他方式发现通过本网站所提供的该等服务的源代码；
5.2.4 用户不得通过本网站发送、上传和储存带有病毒的、蠕虫的、木马和其他有害内容的计算机代码、文件、脚本和程序；
5.2.5 用户不得利用本网站散发不受欢迎的或者未经请求的电子邮件、电子广告或包含非法、色情或其他有害信息的内容；
5.2.6 用户不得利用服务提供商提供的资源和服务上传、下载、储存、发布任何违法违规、侵权、淫秽、色情、不道德、欺诈、诽谤、恐吓或骚扰等信息或内容，且不得为他人发布该等信息提供任何便利（包括设置URL、BANNER链接等）；
5.2.7 用户不得建立或利用有关设备、配置运行与天翼云服务无关的程序或进程，或者故意编写恶意代码导致大量占用服务器内存、CPU或者网络带宽资源，或给其他用户的网络、服务器（包括本地及外地和国际的网络、服务器等）、产品／应用等带来严重负荷，影响与国际互联网或与特定网络、服务器及服务提供商内部的联系，或者导致或其他用户网站所在的服务器宕机、或用户产品或应用不可访问等；
5.2.8 用户不得进行任何破坏或试图破坏本网站网络安全的行为（包括钓鱼、黑客、网络诈骗、网站或空间中含有或涉嫌散播病毒、木马、恶意代码，及通过虚拟服务器对其他网站、服务器进行涉嫌攻击行为等）；
5.2.9 用户不得进行任何改变或试图改变服务提供商提供的系统配置或破坏系统安全的行为；
5.2.10 如天翼云服务涉及第三方数据、软件之许可使用的，用户同意遵守相关的许可协议的约束；
5.2.11 用户不得从事其他违法、违规或不当的行为。
5.3 用户在使用本网站过程中，用户陈述并保证遵守如下要求：
5.3.1 用户的所有数据来源合法、不侵犯任何第三方的合法权益，必要时用户应获得有关的许可或批准，并符合不时发布、更新的适用法律法规的要求。如服务提供商要求，用户应及时提供相关证明、协议或资质证照等。用户应遵守其在本条款中的承诺和保证；
5.3.2 接入的数据应具备安全性、稳定性、有效性，不存在病毒、蠕虫、木马和其他有害的计算机的代码、文件、脚本和程序，也不存在任何一项由相关互联网协会或其他国际互联网协会或机构所公布的恶意软件特征，不会对服务提供商和／或其关联公司的相关系统造成损害，亦不会对服务提供商和／或其关联公司或其他第三方数据造成损害；
5.3.3 用户不得攻击平台或通过任何不正当手段窃取、获取平台中的数据；
5.3.4 本协议因任何原因提前解除、终止或撤销的，用户如要删除接入的数据，均应通过本网站提供的相应功能自行操作；如需服务提供商协助删除的，用户应提前通知服务提供商；
5.3.5 如司法机关、行政机关或第三方权利人提出用户的数据、所发布信息等涉嫌违法、侵权等，通知本网站要求删除的，服务提供商有权按照司法机关、行政机关或第三方权利人的要求进行删除，且不应承担任何违反本协议或双方之间任何保密承诺所导致的责任，亦不应承担因任何其他原因或理由所致的其他责任。同时，服务提供商有权按照本协议的条款终止相应服务。
5.4 用户理解并同意，数据备份和保存是用户的义务和责任，服务提供商不对用户数据备份和保存工作或结果承担任何责任，双方另有约定的除外。
5.5 除非本协议条款或双方之间另有约定，否则用户同意服务提供商通过电子邮件、手机短信或其关联公司的信件传送等方式向用户发出通知。
6. 用户的责任和义务
6.1 用户使用本协议项下的天翼云服务，必须遵守相关司法管辖区的适用法律法规以及本协议的条款和条件，不得存在任何违反适用法律法规行为，不得侵犯服务提供商以及任何第三方的合法权益。
6.1.1 除遵从本协议其他条款及附件要求外，用户使用本网站所发布、传输或存储的信息内容不得存在以下任一情形，且不得为他人发布、传输或存储该类信息内容提供任何便利（包括设置URL、链接等）：
(a) 违反相关司法管辖区与政治宣传和／或新闻发布有关的法律法规及规则；
(b) 危害相关司法管辖区国家安全、泄露相关司法管辖区国家秘密的信息；
(c) 宣扬或教唆封建迷信，散布淫秽色情、赌博、暴力、恐怖或者教唆犯罪的信息内容；
(d) 违反相关司法管辖区民族政策和宗教政策的信息内容；
(e) 博彩有奖、赌博游戏、“私服”、“外挂”、诈骗等非法活动；
(f) 侮辱或者诽谤他人，侵害他人合法权益；
(g) 妨碍互联网运行安全的信息；
(h) 其它有损于社会秩序、社会治安、社会公序良俗，违反适用法律法规，或侵害他人合法权益的信息内容。
6.1.2 用户不得有任何危害或可能危害本网站或提供相关服务的相关平台及网络安全和信息安全的行为，包括：
(a) 对服务门户、相关平台的功能或者存储、处理、传输的数据和应用程序进行删除或者修改；
(i) 利用网络及系统从事窃取或者破坏他人信息、损害他人合法权益的活动；
(j) 故意制作、复制、传播计算机病毒或者以其他方式攻击他人服务；
(k) 发布或存储含有诈骗内容以及钓鱼网站的信息，如以网站链接提示虚假的中奖信息；伪造正规的网站，利用类似的URL的形式，盗取用户的相关信息；
(l) 发布或者存储含有伪基站相关的交易信息，如伪基站设备等；
(m) 发布或者存储含有外挂、私服相关的网游类的信息，如游戏外挂（外挂的程序、软件和客户端、外挂卡等）；私服相关（私服架设服务、私服程序、私服网站、私服源码、私服服务器和空间等）。
(n) 进行钓鱼、黑客攻击、网络诈骗、挖矿等非法行为，网站或空间中含有或涉嫌散播病毒、木马、恶意代码等，或通过虚拟主机对其他网站、主机进行涉嫌攻击的行为，如扫描、嗅探、ARP欺骗、DDoS等。
(o) 危害电信网络安全和信息安全的其他行为。
6.1.3 若用户存在违反任何适用法律法规或本协议约定的任一情形，服务提供商有权暂停或终止提供天翼云服务，保存有关记录，并向政府主管部门报告，由此引起的一切后果和责任由用户负责。
6.2 用户使用任一天翼云服务开展互联网信息服务等相关业务的，用户保证在本协议有效期内具备适用法律就开展该等业务所规定的全部资质及／或办理相关手续。
6.3 用户在使用通过本网站所提供的天翼云服务过程中，对于用户自行提供并使用的软件，用户应保证该等软件的合法性和不侵权。如任何第三方主张用户所使用软件侵犯其所有权或者知识产权等合法权益，用户应负责解决，并赔偿服务提供商就此而产生的一切费用和损失。
6.4 用户及／或其最终用户在使用天翼云服务过程中，因其自身原因所引起的一切后果由用户承担。如因用户及／或其最终用户使用天翼云服务时所涉行为或内容不合法或侵权而导致服务提供商承担责任或对服务提供商造成损失的，用户应负责解决，并赔偿服务提供商由此遭受的全部损失。另外，服务提供商有权终止本协议。
6.5 用户在使用天翼云服务过程中，用户对由服务提供商分配的IP地址具有使用权，且不可以任何方式转由他人使用。用户不得使用服务提供商未分配给用户的IP地址。用户不再使用天翼云服务时，服务提供商有权收回相关IP地址使用权。
6.6 对于用户使用本网站提供的服务过程中所涉自身信息和资料、数据（包括商业机密等）、用户的最终用户及其他相关主体的信息和资料、数据等，用户应当负责保密，并自行承担由此产生的一切后果和责任。
7. 服务提供商的权利和义务
7.1 服务提供商有权对用户对外公布信息内容进行检查，一旦发现含有违反本协议约定，包括任何违法或有违社会公序良俗的内容、超出经营许可或备案项目范围的内容，或指向该等内容链接的数据或信息的，服务提供商有权要求用户进行修改、删除；如用户不予改正，则服务提供商有权终止向用户提供天翼云服务。
7.2 服务提供商有权根据相关法律法规要求随时拒绝用户发布的网站、信息数据内容，如用户不同意服务提供商拒绝其提交的网站、数据内容或不进行答复的，则服务提供商有权终止向用户提供天翼云服务。
7.3 服务提供商将负责为用户解决本网站上因服务提供商原因导致的云计算资源、云存储资源、互联网接入等方面的故障，但因用户原因和／或不可抗力事件以及其他第三方原因引起的故障除外。
8. 保密条款
8.1 在本协议中，“保密信息”指服务提供商向用户披露或提供的全部信息，以及用户因信任、合作关系从本网站获得、知晓或交换所得的与服务提供商及其关联公司业务相关的商业秘密和其他所有不为其他第三方所知的信息，包括：
8.1.1 服务提供商及其关联公司的运营数据、交易数据、用户信息（如用户ID、用户列表、用户关系）、技术资料、财务信息、经营渠道以及方案、软件、程序、手册等；
8.1.2 服务提供商及其关联公司从第三方处获得但应承担保密责任的信息；
8.1.3 任何其他机密或专有信息；及
8.1.4 其他通常不为服务提供商及其关联公司以外的人所知晓、未在公共领域公开的信息。
8.1.5 双方认可上述所有信息为保密信息，且该等保密信息对于服务提供商及其关联公司具有重要作用和商业价值，如有泄露或不当利用将造成严重影响和经济损失。用户同意对上述保密信息严格保密。如无法确认某些信息是否为保密信息，则用户亦应将该等信息作为保密信息进行保护。
8.2 为免生疑问，本协议所称“保密信息”中不包括：
8.2.1 已为公众普遍知晓的或不违反本协议的情况下，向公众提供的信息；
8.2.2 用户在从服务提供商接到信息以前已拥有或已知悉但没有义务为其保密的信息；
8.2.3 自第三方获得而又无义务为之保密的信息。
8.3 服务提供商无须对保密信息的真实性、适用性、完整性和合理性承担责任，以及并未对此做出一切明确表达的或暗含的陈述和保证。服务提供商无须对用户对保密信息的使用行为承担任何责任。
8.4 保密信息的使用及保护：
8.4.1 用户应承诺按照服务提供商不时指定的要求使用保密信息，用户不得对保密信息进行效仿、逆向工程、反编译、试图破译保密信息（例如源代码），亦不得以任何形式向任何第三方泄露、传播、出售、转让、用于任何商业用途或用于获取任何商业利益等。如服务提供商对用户使用的部分天翼云服务（或使用天翼云服务所涉及到的由其他数据平台提供的服务）有额外要求的，用户应同时遵守上述所有要求或在达到上述要求后方可使用该等服务。
8.4.2 用户应保护保密信息，并采取所有必要的保密措施。
8.5 保密期限
用户对于保密信息的保密义务在本协议有效期内始终有效，并应在本协议终止后依然有效。
9. 知识产权
9.1 本网站上由服务提供商展示或提供的所有内容，包括数据、图片、档案、信息、资料、网站架构、网站画面的安排、网页设计等，均由服务提供商及／或作为知识产权所有人授权其使用的第三方权利人所有，包括商标权、专利权、著作权及其使用权等。非经服务提供商及／或授权其使用的第三方权利人书面同意，任何人不得擅自使用、修改、复制、公开传播、发行上述内容。此外，未经服务提供商及／或上述权利人事先书面同意，用户不得为了任何营销、广告、促销或其他目的使用、公布或复制天翼云或中国电信的名称（包括单独或以组合形式包含“中国电信”或其关联公司品牌，上述品牌的附属标志及图案或任何类似公司名称、商号、商标、产品或通过特定描述使第三方能够识别服务提供商和／或其关联公司的名称、域名、图案标示、标志、标识等）。用户在本条款下的责任和义务于本协议终止后应继续有效，并具有充分的约束力。
9.2 用户应保证其使用天翼云服务中所提供或使用的各项数据、软件或技术等未侵犯任何第三方的合法权益，如第三方基于此等成果向服务提供商及／或其关联公司提出索赔、诉讼或可能提起诉讼，用户应承担服务提供商及／或其关联公司由此产生的全部责任及损失，且服务提供商有权随时终止天翼云服务、注销用户账户。
9.3 服务提供商向用户提供操作系统（如微软、Linux等）等软件服务时，服务提供商保证该软件的提供和使用不违反相关司法管辖区的适用法律法规的要求。但服务提供商并不是相关软件的技术提供方或服务方，不承担由于相关软件所导致的一切技术问题及由此引发的用户的责任或损失。
10. 违约责任
10.1 用户违反其在本协议项下的任何义务、承诺、保证，服务提供商均有权就其违约情节，尤其是对服务提供商、其他用户或相关第三方造成的损失，随时采取以下措施中的一种或多种：
10.1.1 要求用户立即更换、修改相应内容；
10.1.2 限制、中止用户使用天翼云服务（包括直接对其服务进行限制、中止并收回相关资源、对其账户进行操作限制等）；
10.1.3 就该等违约行为，行使本协议项下的任何其他权利或救济，或依法追究用户的法律责任。
10.2 如服务提供商发现用户账户存在异常使用的情况，包括短时间内频繁及反复登陆、频繁切换IP地址登陆等，服务提供商有权为维护用户账户的安全及本网站的安全，对上述账号采取中止使用限制措施。中止期间，用户可以书面形式向服务提供商做出解释，并提交相关证明；服务提供商将对用户的解释及证明进行核查、认定，并做出恢复使用、维持中止措施等决定，或按照本协议约定追究用户违约责任。
10.3 如用户因违反适用法律法规或者本协议的规定，使服务提供商和／或其关联公司遭受任何责任、损失、损害赔偿、申索、诉讼、费用及支出，受到其他用户、任何第三方的索赔或任何行政管理部门的处罚，用户应对服务提供商和／或其关联公司、本网站、其他用户或相关第三方的实际损失进行全额赔偿（包括合理的律师费用等必要费用）并为服务提供商和／或其关联公司提出抗辩，作出补偿并使服务提供商和／或其关联公司不受伤害。如有必要，服务提供商可能参加任何申索或者诉讼的抗辩及参与任何和解商议。若无服务提供商事先书面同意，不得作出任何对服务提供商权利或者义务有不利影响的和解。在向用户发出通知后，服务提供商保留对任何申索或者诉讼的独家抗辩及控制，费用由其自行承担。
10.4 如用户违反本协议约定使用或披露保密信息的，用户应以各种形式协助服务提供商收回该信息，防止该信息被进一步泄露或侵害。
10.5 用户同意，未经授权而进行保密信息的使用或披露都将给服务提供商和／或其关联公司造成不能挽回的损失和重大的侵害。除根据本协议、普通法或衡平法所享有的所有救济外，服务提供商和／或其关联公司将有权基于合理的判断而对任何实际或可能发生的违反本协议的行为，向有管辖权的法院申请禁制令或适当的救济。用户应就违约行为而对服务提供商和／或其关联公司可能受到的全部损害或损失，承担足额的赔偿责任。服务提供商有权经通知用户后终止本协议。
10.6 无论本协议其他条款是否有相反约定，服务提供商对因本协议项下违约行为而导致的用户可得利益损失、商业信誉损失以及数据丢失或损坏等其他损失不承担责任。
11. 责任限制
11.1 对于用户于本网站进行的上传、开发、运行、管理、保存及维护等行为，用户应承担该等行为引起的所有的风险和后果。服务提供商没有义务对于用户上传、运行、发布的任何不准确或不正确的内容承担任何责任，无论该等不准确是由用户所造成的，还是由于相关算法、模型等所使用的或与其相连接的任何设备或程序所造成的。
11.2 服务提供商将在现有技术的基础上尽合理努力提供相应的安全措施以保障天翼云服务安全和正常运行。尽管有前述规定，但由于可能存在的计算机病毒、网络通讯故障、系统维护等方面的因素，以及用户操作不当、或用户通过非本网站授权的方式使用天翼云服务，以及可能发生的不可抗力事件，对天翼云服务的持续性、准确性、可靠性、适用性等造成影响的，服务提供商不对该等情形导致的任何损害赔偿承担责任，包括但不限于利润、商誉、数据财产损失的损害赔偿。
11.3 鉴于计算机、互联网的特殊性，下述情况不属于服务提供商违约：
11.3.1 服务提供商为服务器配置、维护目的短时间中断天翼云服务；或
11.3.2 由于互联网通路阻塞造成网站速度下降。
11.4 在适用法律准许的最大范围内，服务提供商或其各关联公司对用户或者任何其他人士因使用或不能使用本网站或任何天翼云服务所发任何直接的、间接的、附带引起的、特别的、惩罚性的或者间接性的损失或损害赔偿（包括任何业务或盈利损失），概不负责。即使服务提供商或其关联公司已知悉可能会有该等损失或损害赔偿亦是如此。
11.5 用户同意，服务提供商疏于行使、怠于行使权利和／或基于本协议或法律规定而获得的补偿并不代表放弃此等权利或补偿，或对其他权利或补偿的放弃。单独或部分行使权利和／或基于本协议或法律规定而获得补偿并不妨碍今后进一步行使权利或获得补偿，或采取其他行使权利或获得补偿的权利。
11.6 对于因不可抗力事件以及意外事件引起的任何后果，服务提供商不承担任何责任。“不可抗力事件”指不能预见、不能克服并不能避免且对一方或双方当事人造成重大影响的客观事件，包括自然灾害如火灾、洪水、地震、严酷天气、闪电、暴雨、暴风雨、瘟疫流行、流行病（包括新冠病毒）、全球性流行病或传染性疾病等以及社会事件如恐怖主义行动或威胁、战争、军事行动、爆炸、民变、劳动力短缺或劳动争议、罢工、暴乱、动乱、适用法律变更、政府或其他主管监管机构（包括但不限于监管机构或其他电信运营商或第三方提供商或者管理机构或其他主管机构）的行为、断电或电力供应短缺、电信主干线路中断、恶意破坏、黑客、网路堵塞、电信部门技术调整和政府管制等。
11.7 所有信息仅供用户作一般参考。服务提供商对该等信息不负任何责任。
11.8 用户接通及使用本网站风险自负，而本网站乃按照当时的情况及可接通性而提供。本网站仅供用户使用及服务提供商不作任何陈述或保证，无论是明示的或暗示的，包括就任何具体的目的对适销性或适用性作出任何保证。
11.9 在适用法律准许的最大范围内，服务提供商不负责任何用户产生于使用本网站或不能使用本网站或对本网站中任何信息的使用或依赖或与此相关的任何合同、侵权（包括过失）、违反法定义务或其他（即使可被预见的）任何损失或损害。
11.10 无论何时如果用户在任何方面对天翼云服务感到不满，中止接通及使用天翼云服务应为用户唯一可用的救济。就本网站或任何服务或者其他方面而言，服务提供商的全部责任及用户的唯一救济，应限制为再次提供被认定为有缺陷的服务。服务提供商对任何及所有因或就本协议（无论因违约、严格责任、侵权（包括但不限于疏忽）、失实陈述或其他）引发的讼因的累计总责任，不超过500美元。在不准进行责任免除或者限制的司法管辖区，服务提供商的责任将限制在适用法律所允许的最大范围。服务提供商对通过服务提供商或本网站所提供的任何材料、产品或者服务不作认可、保证或担保。服务提供商无意成为且并非用户与任何第三方之间所做的任何交易的缔约一方。
11.11 服务提供商及其各关联公司均不保证或者承担下列任何责任：
a) 本网站上提供的信息是否准确、充足、及时或可靠，或是否除一般参考外还可用于任何目的；
b) 本网站上提供的信息是否无缺陷、错误、遗漏、病毒或可改变、删除、加于或损坏用户的软件、数据或者设备的任何有害物；
c) 经互联网发出的、包括涉及本网站或任何服务的信息不会被截、中断、无错误、不会延误或丢失；
d) 接通时，本网站或任何服务可用或者不中断；
e) 使用本网站或任何服务将产生任何特殊成效；或者
f) 本网站或任何服务的缺陷会被纠正。
11.12 用户在使用或者解释该等信息及使用天翼云服务时，应只运用并依赖用户自己的技能和判断。用户有责任确保使用该等信息与天翼云服务须遵守所有适用法律法规。
11.13 本网站中可能含有由第三方服务提供商提供或由服务提供商从其他参考资料或来源获取的信息。本网站中涉及任何人士、产品或者服务的信息，不得视为服务提供商出于任何目的之推荐或认可。
11.14 若任何信息并非最新的，服务提供商概不负责；服务提供商对该等信息不另核实。因此，服务提供商对该等信息不承担任何责任。用户使用及依赖该等信息，风险自负。
11.15 本网站的链接可将用户导向其他网址，而用户承认并同意，服务提供商及其各关联公司对链接网址所提供的任何信息的准确性或有效性不负任何责任。链接其他网址并不构成服务提供商对该等网址或者该等网址所提供的信息、产品、广告或其他材料的认可。
11.16 本协议中所包含的有限责任将在适用法律法规所允许的最大程度内适用。在不限制前述规定前提下，本协议的任何规定并不限制或排除任何一方对下列各项的责任：(1) 因疏忽所致的人员伤亡；(2) 欺诈或欺诈性失实陈述；或 (3) 根据适用法律法规可能不得限制或排除的任何其他责任。
12. 协议终止与转让
12.1 服务提供商有权依据法律规定和本协议约定，暂停、终止向用户提供部分或全部天翼云服务，注销用户的账户在本网站的权限，或终止本协议，且无须为此向用户或任何第三方承担任何责任。
13. 通知和送达
13.1 服务提供商对于用户所有的通知均可通过用户在注册过程中所预留的任一联系方式以电子邮件、手机短信等方式进行送达；该等通知于发送之日视为已送达收件人。
13.2 用户应拨打服务提供商咨询热线送达向服务提供商送达通知。服务提供商咨询热线：+852-3100-0000。
14. 隐私政策
14.1 在本协议中，“个人数据”指适用于服务提供商、用户、本网站及天翼云服务对个人数据的使用和处理的法律、法规、立法和监管规定及行业规则中所定义的个人数据，其中包括 (a) 适用于本协议所载的个人数据处理的任何数据保护法律，无论其为国际、外国、国内、州及／或当地法律，包括《个人资料（私隐）条例》（香港法例第486章）；及 (b) 任何修订或承继性立法（“数据保护法律”）。
14.2 服务提供商非常重视用户信息和隐私的保护，服务提供商通过本网站向用户提供服务时，将按照数据保护法律的规定收集、存储、使用、共享、转移、公开披露、保护和管理用户的个人数据和隐私。本网站的隐私政策具体见《服务提供商隐私政策》，用户同意仔细阅读并理解该隐私政策。用户同意为该隐私政策所载的目的而收集、使用及披露其个人数据，并同意该隐私政策作为本协议的重要组成部分。
15. 法律适用与管辖
15.1 本协议之效力、解释、变更、执行与争议解决均适用中华人民共和国香港特别行政区（“香港”）法律，但前提是本项规定并不与适用法律法规冲突。规则应依然不受影响。
15.2 因双方就本协议的签订、履行或解释发生争议，双方应努力友好协商解决。如协商不成，双方均同意接受香港法院的非专属司法管辖权的管辖。
15.3 第15.2条或本协议其他条款的任何规定并不妨碍 (i) 服务提供商在需要执行其在本协议下的权利时，向任何具有适当管辖权的法院寻求紧急禁制令或类似救济；或 (ii) 服务提供商在任何法院提起任何法律诉讼或程序以追讨任何未付的相关费用。
16. 其他
16.1 本协议终止的，则双方之间的天翼云服务协议自动终止。
16.2 对于本协议未约定的内容，双方同意遵守天翼云服务协议的约定；本协议与天翼云服务协议就同一事项的约定存在冲突的，以天翼云服务协议为准。
16.3 如果本协议的任何条款被认定无效、失效或不可执行，则该条款应被视为可予分割，并不影响到本协议及其中任何其他条款的有效性及可执行性。具体而言，如果本协议中的任何条款被认定无效或不可执行，但如果删除该条款中的部分措辞则为有效并可执行，则该条款应在作出令其有效并可执行所需的修订后适用。
16.4 非本协议一方之人无权根据《合约（第三者权利）条例》（第 623 章）等强制执行本协议的任何条款。
16.5 服务提供商延迟或不执行本协议的条款，并不构成对该等条款或其项下权利的弃权，且该等不执行并不影响服务提供商以后执行该等条款和权利之权利。
16.6 本协议中的任何规定均无意在服务提供商与用户之间构建，或建立任何类型的合资、雇员-雇主、债权人-债务人、托管、合伙或任何信托关系。一方不得因本协议而被视为另一方的代理人或代表，任何一方均无权，亦不得，以另一方的名义或以其他方式代表另一方形成或承担任何明示或默示的义务或责任，并且在不限制上述规定的一般性原则前提下，一方不得以另一方的名义或以其他方式代表另一方订立任何合同、协议或其他承诺，作出任何质保或保证，或承担任何义务或责任。
16.7 用户同意以电子方式接收来自服务提供商的通信，用户同意，服务提供商以电子方式向用户提供的所有协议、通知、披露和其他通信均满足该等通信须采用书面形式的任何法律要求，除非适用法律法规对通信方式有具体规定。
16.8 如果本协议的中文本（或提供的本协议任何其他语言版本）、英文本有任何冲突或者不符，应以英文本为准。如果中文本（或提供的本协议任何其他语言版本）的任何部分有不清晰之处，应参照英文本。
司法管辖区特别附件
A. Jurisdiction Specific Addendum (Brazil)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
In this Addendum:
“ANPD” means the Brazilian National Data Protection Authority; and
“Applicable Brazilian Laws” means Law No. 13,709/2018 (“Brazilian General Data Protection Law” or “LGPD”); Guidance issued by ANPD; Law No. 12,965/2014 (“Brazilian Civil Rights Framework for the Internet” or “MCI”); Decree No. 8,771/2016 (regulates the MCI); and, Law No. 8,078/1990 (“Consumer Protection Code”).
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Brazil, the following terms and conditions shall be applicable:
2.1 The Service Provider undertakes to implement appropriate technical and organizational measures to ensure the security of the Personal Data inserted into the Site under the Applicable Brazilian Laws.
2.2 The User acknowledges and consents that Personal Data in connection with this Agreement may be transferred to and stored in the Hong Kong if the Service Provider or its affiliate has no local servers located in Brazil.
2.3 User hereby expressly authorizes the Site to use features such as, but not limited to, "cookies" in order to provide a better and more personalized service under the terms of the Service Provider’s Privacy Policy.
2.4 In case of any complaints, suggestions, requests or questions regarding the collection, use, storage, transfer or protection of the User’s Personal Data, the User shall contact the Service Provider or its affiliate by using the contact information provided under Clause 11.8 of the eSurfing Cloud Services Agreement (attention: Privacy Officer, Legal Department at dataprotection@chinatelecomglobal.com).
B. Jurisdiction Specific Addendum (Cambodia)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
In this Addendum:
"Applicable Cambodian Laws" means Cambodia’s Constitution promulgated on 24 September 1993, Civil Code dated 8 December 2007 as amended by the Law on Implementation of the Civil Code dated 31 May 2011, Criminal Code of Cambodia adopted on 30 September 2009, Law on Electronic Commerce dated 02 November 2019, and other relevant laws and regulations issued by any competent authorities of the Royal Government of Cambodia;
“Cambodia” means the Kingdom of Cambodia; and
"Substantial Clause" means any substantial Clause or term of the contract that the User deems important for the formation of the contract and the Service Provider should have been aware of the importance of such clause or term.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Cambodia, the following terms and conditions shall be applicable:
2.1 Access and Applicability
2.1.1 The User warrants that the User or its personnel shall not use the eSurfing Cloud Services for any other purposes which may lead to the illegal acts as prohibited and restricted under the Applicable Cambodian Laws.
2.1.2 The Service Provider reserves the right to deny the User’s access to the Site, without any prior notice whatsoever, in the event that the User or any User’s acts deems to violate any of these present terms and conditions or the User uses this Site for any illegal or unlawful purposes.
2.2 Data and Information and Protection
2.2.1 The Service Provider will not sell or share the User’s Personal Data collected during the course of the User’s usage of eSurfing Cloud Services under this Agreement, to any third party without prior written consent of the User.
2.2.2 The Service Provider undertakes that the User’s Personal Data shall be protected by the security safeguard as it is reasonable, at all circumstances, to avoid the loss, access, use, modification, leak or disclosure of those information, except the prior written consent of the User is obtained or to the extent which is allowed by the Applicable Cambodian Laws.
2.3 Change of Terms and Conditions
2.3.1 The User will be notified or provided with the written notification [30] days prior to the effective date of any amendment, modification, or changes to any clause of the terms and conditions other than Substantial Clause.
2.4 Application of Law and Dispute Resolution
If User(s) is located in Cambodia, Clause 15 of the Agreement is replaced with the following:
15.1. The laws of Cambodia will govern any and all disputes, controversy, or claim arising under, out of, or relating to the Agreement.
15.2. Where there is a dispute, controversy, or claim arising under, out of, or relating to the Agreement, the aggrieved party shall notify the other party in writing of the nature of such dispute with as much detail as possible about the alleged deficient performance of the other party. A representative from senior management of each of the parties shall meet in person or communicate by telephone within ten (10) days of the date of the written notification in order to reach an agreement about the nature of the alleged deficiency and the corrective action to be taken by the respective parties.
15.3 Any dispute that cannot be settled amicably as set forth above shall be referred to and finally settled by the non-exclusive jurisdiction of the competent court of Cambodia.
C. Jurisdiction Specific Addendum (Germany)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
If the User uses the eSurfing Cloud Services with resources provided in Germany, the following terms and conditions shall be applicable:
2. General Provisions
2.1 Where the User is a consumer, Article 1.2 with the heading “General Provisions” is replaced by the following provision:
The User agrees that (i) the Service Provider may change its services by placing announcements on this Site, without further notice to the User unless this is unreasonable for the User, taking into account the interests of the Service Provider; (ii) the User may choose to either continue or cease the User’s use of the eSurfing Cloud Services as of the date of the Service Provider's announcement; (iii) by continuing to use the eSurfing Cloud Services, the User is deemed to fully understand and accept the eSurfing Cloud Services as amended; (iv) if the User does not accept the eSurfing Cloud Services as amended, it should immediately cease to use the eSurfing Cloud Services.
3. Scope of Agreement
3.1 Where the User is a consumer, Article 2.2 with the heading “Scope of Agreement” is replaced by the following provision:
the Service Provider has the right to formulate and amend this Agreement from time to time as necessary, unless this is unreasonable for the User, taking into account the interests of the Service Provider, and any changes will be announced on this Site without separate notice to the User. The amended Agreement shall take effect automatically upon announcement and become part hereof. If the User does not accept the relevant amendments, it shall immediately cease to use this Site; by continuing to use this Site, the User is deemed to agree and agrees to comply with the amended Agreement.
4. Registration and Account
4.1 Where the User is a consumer, Article 3.7 with the heading “Registration and Account” is replaced by the following provision:
If the User breaches any of its warranties in this Agreement including not having all the necessary qualifications or licenses to conduct business on the date of this Agreement, not going through the relevant formalities, or losing all or part of the qualifications or licenses within the term hereof, the Service Provider has the right to suspend the provision of the eSurfing Cloud Services and require the User to make rectification within a deadline; if the User fails to make rectification within the deadline to the Service Provider's satisfaction, the Service Provider has the right to terminate this Agreement without any liability. In such circumstances, the User shall be liable for breach of contract and compensate the Service Provider for related losses only to the extent that the User is responsible for the relevant breach or violation of the Agreement.
5. Services Provided by This Site
5.1 Where the User is a consumer, Article 4.3 with the heading “Service Provided by This Site” is replaced by the following provision:
5.1.1 The User agrees that the Service Provider reserves the right to add, delete, modify, upgrade, transfer, suspend or terminate the eSurfing Cloud Services and functional module of this Site from time to time at its sole discretion; or to suspend the provision of any service and functional module of this Site as a result of regular or unscheduled site maintenance, and/or any changes in applicable laws and regulations, as well as the data disclosure policies adopted by the Service Provider in jurisdictions in which it operates unless this is unreasonable for the User, taking into account the interests of the Service Provider. The Service Provider further reserves the right to develop new services, modules, features or services in other languages. Unless otherwise specified, this Agreement shall apply to any new services, modules and features as specified in the previous sentence.
5.1.2 However, where the User is a consumer, the following restrictions apply with respect to the aforementioned:
5.1.2.1 The Service Provider only makes changes to the eSurfing Cloud Services that go beyond what is necessary to maintain conformity with the Agreement pursuant to Sec. 327e (2) and (3) and Section 327f of the German Civil Code, where the Agreement provides for this possibility and contains a valid reason for it. In this case the User does not incur any additional costs as a result of the amendment and the Service Provider will inform the User clearly and comprehensibly about the change.
5.1.2.2 Where a change to the eSurfing Cloud Services affects its usability or the User's ability to access the eSurfing Cloud Services, the Service Provider will also inform the User within a reasonable period before the time of the change by means of a durable medium. The information will contain details of the characteristics and time of the change as well as relevant rights of the User under applicable laws and regulations. The aforementioned restrictions shall not apply if the impairment of the accessibility or usability is only insignificant.
5.1.2.3 If a change to the eSurfing Cloud Services impairs accessibility or usability, the User has the right to terminate the Agreement free of charge within 30 days. The period shall commence upon receipt of the information from the Service Provider, unless the change occurs after receipt of the information, then the time of the change shall take the place of the time of receipt of the information. The User shall not have such right to terminate the Agreement if the impairment of accessibility or usability is only insignificant, or the User retains access to the unchanged eSurfing Cloud Services and the usability of the unchanged eSurfing Cloud Services without incurring additional costs.
6. Obligations and Liabilities of the User
6.1 Where the User is a consumer, Article 6.1. with the heading “Obligations and Liabilities of the User” is supplemented by the following provision:
Where the Service Provider provides and informs the User of any update necessary to maintain the conformity of the eSurfing Cloud Services with the Agreement to the User during the Agreement, the User shall allow and implement such update. The User is hereby expressly advised of the consequences of failure to do so as laid out in Article 10 of this Schedule.
6.2 Article 6.1.1 with the heading “Obligations and Liabilities of the User” is replaced by the following provision:
Subject to the other terms and conditions hereof and any schedule hereto, the User shall not publish, transmit or store via this Site any information or content, and shall not facilitate the publishing, transmission or storage of such information or content by others (including facilitating by setting URLs and links) if such information or content:
(1) endangers national security and leaks state secrets of relevant jurisdictions;
(2) disseminates obscenity, pornography, gambling, violence, terror or crimes;
(3) is related to gaming, gambling games, "private server", "cheating programs", fraud and other illegal activities;
(4) insults or defames others or infringes on the legitimate rights and interests of others;
(5) hinders the safety of Internet operation;
(6) is otherwise detrimental to social order, social security, public morality, violates applicable laws and regulations, or infringes on the legitimate rights and interests of others.
6.3 Article 6.5 with the heading “Obligations and Liabilities of the User” is supplemented by the following provision:
The User has the right to receive a copy or confirmation of the Agreement that states, where applicable, that prior to execution of the Agreement the User has expressly agreed that the Service Provider begins with the execution of the Agreement before the expiry of the withdrawal period, and has confirmed its awareness that by the User’s consent the User loses the right of withdrawal with the beginning of the execution of the Agreement.
7. Intellectual Property
7.1 Article 9.2 with the heading “Intellectual Property” is replaced by the following provision:
The User shall ensure that the User’s use of any data, software, or technology provided or used as part of the eSurfing Cloud Services does not infringe upon the legitimate rights and interests of any third party. If a third party makes a claim or initiates or threatens a lawsuit against the Service Provider and/or any of its affiliates based on such products, the User shall bear all liabilities and losses thus incurred by the Service Provider and/or its affiliates to the extent that the User is responsible for the relevant breach or violation of the Agreement, and the Service Provider has the right to terminate the eSurfing Cloud Services and cancel the User's account at any time.
8. Liability for Breach of Contract
8.1 Article 10 with the heading “Liability for Breach of Contract” is supplemented by the following provision:
8.1.1 The breaching Party shall only be liable and hold the non-breaching Party harmless for any breach of contract or applicable laws and regulations to the extent that the breaching Party is responsible for the relevant breach or violation of the Agreement or applicable laws and regulations.
8.1.2 Where the User is a consumer, the following additional provisions shall apply:
the Service Provider warrants that the eSurfing Cloud Services are free of product defects and defects of title within the meaning of Sec. 327e to 327g of the German Civil Code. In case the eSurfing Cloud Services are defective in the meaning of Sec. 327e to 327g of the German Civil Code, the User may, if the conditions of the following provisions are met,
· demand subsequent performance in accordance with Sec. 327l of the German Civil Code,
· terminate the Agreement in accordance with Sec. 327m (1), (2), (4) and (5) or reduce the price in accordance with Sec. 327n of the German Civil Code, and
· demand damages under Sec. 280(1) or 327m(3) or reimbursement of futile expenses under Sec. 284 of the German Civil Code.
8.1.3 These claims shall be subject to the statutory limitation period stated in Sec. 327j of the German Civil Code.
8.1.4 In addition, if the Service Provider does not immediately fulfill its due obligation to provide the eSurfing Cloud Services upon request by the User, the User has the right to terminate the Agreement. In addition, the User shall have the rights granted to the User in Sec. 327c of the German Civil Code, including but not limited to claim damages or reimbursement of futile expenses if the conditions of these provisions are met.
8.1.5 Termination of the Agreement shall be effected by declaration to the Service Provider expressing the User's decision to terminate the Agreement. In the event of termination of the Agreement, the Service Provider will reimburse the User for payments made by the User for the performance of the Agreement. For eSurfing Cloud Services that the Service Provider no longer has to provide due to the termination of the Agreement or for eSurfing Cloud Services already provided, but for that part of the provision period in which the eSurfing Cloud Services were defective, the Service Provider’s right to payment of the agreed price expires. The Service Provider will refund any price already paid for this period for which the claim has lapsed to the User.
8.1.6 The User may neither continue to use the eSurfing Cloud Services after termination of the Agreement nor make it available to third parties. The Service Provider is entitled to prevent further use by the User.
8.1.7 If the User fails to install an update provided to the User by the Service Provider in accordance with Article 8.1 of this Schedule within a reasonable period of time, the Service Provider shall not be liable for a product defect solely due to the lack of such update, provided the User fails to install such update or installs it improperly and the fact that the User failed to installed the update or installed it improperly was not due to defective installation instructions provided to the User.
9. Limitation of Liability
9.1 Article 11.1 is replaced with the following:
11.1 The User agrees to bear risks and consequences arising from the User’s uploading, development, operation, management, storage, and maintenance on this Site. The Service Provider shall only be liable for anything uploaded, operated, or posted by the User that is inaccurate or incorrect, whether such inaccuracies are caused by the User or by any device or program used by or connected to, among others, the relevant algorithm or model as outlined in Article 11.16 below.
9.2 Article 11.2 is replaced with the following:
11.2 The Service Provider will do its utmost to take appropriate security measures based on existing technology to ensure the security and normal operation of the eSurfing Cloud Services. However, where the eSurfing Cloud Services is affected with respect to its continuity, accuracy, reliability, applicability, or any other aspects as a result of potential computer viruses, network communication failures, system maintenance or other such causes, the User's improper operation or its use of the eSurfing Cloud Services by means other than those authorized by this Site, or any potential force majeure events, the Service Provider is only liable for any damages resulting therefrom, including damages for loss of profits, goodwill, data, and so forth as outlined in Article 11.16 below.
9.3 Article 11.4 is replaced with the following:
11.4 The Service Provider or any of its affiliates shall only be liable to the User or any other person for any direct, indirect, incidental, special, punitive, or consequential loss or damages (including any loss of business or profits) arising out of the use or inability to use this Site or any of the eSurfing Cloud Services, even if the Service Provider or its affiliate is aware of the possibility of such loss or damages as outlined in Article 11.16 below.
9.4 Article 11.10 is replaced with the following:
11.10 The Service Provider's liability will be limited to the maximum extent as permitted by law. The Service Provider does not endorse, warrant, or guarantee any materials, products, or services provided through the Service Provider or the eSurfing Cloud Website as outlined in Article 11.16 below. The Service Provider is not intended to and will not be a party to any transaction between the User and any third party.
9.5 Article 11.16 is replaced with the following:
11.16 To the maximum extent permitted by applicable laws and regulations in the User's jurisdiction, the User will access and use eSurfing Cloud Services at its own risk. In certain situations, User may have a claim for damages or reimbursement of wasted expenses against the Service Provider. Regardless of the legal basis of User's claim (breach of contract, defect in quality, defect in title, tort, or otherwise), the Service Provider will be liable for all resulting damages only in accordance with the following provisions:
· In the case of intent, claims under the German Product Liability Act, or fraudulent concealment of a defect, and in the case of injury to life, limb, or health, the Service Provider is liable only in accordance with the statutory provisions.
· In the event of gross negligence, the Service Provider's liability is limited to compensation for typical foreseeable damage. This limitation does not apply if the damage was caused by the Service Provider's executives or legal representatives.
· In the case of slight negligence, the Service Provider is only liable if the Service Provider violates a contractual obligation, the fulfillment of which makes the proper execution of this contract possible in the first place, the violation of which jeopardizes the achievement of the purpose of the contract and on the fulfillment of which User may regularly rely (so-called "cardinal obligations"). In these cases, the Service Provider's liability is limited to typical and foreseeable damages. In all other cases, the Service Provider is not liable for slight negligence.
· In the case of strict liability for an impediment to performance occurring during the default, the Service Provider's liability is also limited to typical foreseeable damages.
· Insofar as the Service Provider owes the delivery of a movable item to be manufactured, claims for damages or reimbursement of expenses due to defects against the Service Provider presuppose that User has complied with its obligations to give notice of defects as described above.
· If the Service Provider's eSurfing Cloud Services are considered to be provided on a lease basis and are subject to the statutory provisions of German tenancy law, the Service Provider will not be liable for damages based on defects under Section 536 of the German Civil Code that existed at the time the lease was entered into.
The provisions of this paragraph do not apply in cases of fraudulent concealment of a defect, intentional acts or gross negligence by the Service Provider, claims under the German Product Liability Act, or injury to life, limb, or health. In these cases, the statutory provisions apply.
Where the User is a consumer, nothing in this Agreement is intended to restrict the German mandatory provisions on consumer contracts that have as their object the provision of digital content or digital services (digital products) by the Service Provider against payment of a price.
10. Termination and Assignment of this Agreement
10.1 Where the User is a consumer, Article 12.1 with the heading “Termination and Assignment of this Agreement” is replaced by the following provision:
12.1 In the scenarios set out in this Agreement that give the Service Provider the right to suspend or terminate, the Service Provider shall only have the right to suspend or terminate part or all of the eSurfing Cloud Services provided to the User, cancel the access of the User's account to this Site, or terminate this Agreement in accordance with laws, this Agreement, without any liability to the User or any third party.
12.2 The User expressly agrees that the Service Provider commences the execution of the Agreement before the expiry of the withdrawal period, and that by the User’s consent the User loses the right of withdrawal pursuant to Sec. 356 (5) No. 2 of the German Civil Code at the beginning of the execution of the Agreement. The Service Provider provides the User with a confirmation of the User’s waiver of the right to withdrawal according to Sec. 312f of the German Civil Code.
11. Notice and Delivery
11.1 Article 13.2 with the heading "Notice and Delivery” is supplemented by the following provision:
Any notice from the User to the Service Provider shall be given via the enquiry hotline of the Service Provider: +852-3100-0000.
12. Governing Law and Jurisdiction
12.1 Where the User is a consumer, Article 15.2 with the heading "Governing Law and Jurisdiction” is supplemented by the following provision:
15.2 The Parties shall endeavor to resolve, through amicable negotiations, any dispute arising out of the conclusion, performance, or interpretation of this Agreement. If such amicable negotiation fails, and if, following conclusion of this Agreement, the User relocated its place of residence or habitual residence to a location outside Germany, or for the event that the User’s place of residence or habitual residence is not known at the time the proceedings are brought in the courts, the Parties agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.
D. Jurisdiction Specific Addendum (Indonesia)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
In this Addendum:
"Language Law" means the Law of the Republic of Indonesia No. 24 of 2009 regarding National Flag, Language, Emblem and Anthem and its implementing regulations, including but not limited to Presidential Regulation No. 63 of 2019 regarding the Usage of Indonesian Language.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Indonesia, the following terms and conditions shall be applicable:
2.1 In compliance with the Language Law, the Parties agree to sign a Bahasa Indonesian language text of this Agreement. For the avoidance of doubt, the Indonesian and English text of this Agreement shall constitute one and the same agreement, and the execution of two (2) text of this Agreement in different languages is not to be construed by any Party as creating different rights and obligations, or duplication or multiplication of the rights and obligations, of the Parties under either text of this Agreement.
2.2 The Parties agree that:
2.2.1 the English language version and the Indonesian language version of this Agreement shall be equally authentic; and
2.2.2 in the event of any inconsistency or different interpretation between the Indonesian language version and the English version, the English version shall prevail and the relevant part of the Bahasa Indonesian version shall be deemed automatically amended to conform with the English version.
E. Jurisdiction Specific Addendum (Japan)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Japan, the following terms and conditions shall be applicable:
Not applicable.
F. Jurisdiction Specific Addendum (Macau)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Macau, the following terms and conditions shall be applicable:
Not applicable.
G. Jurisdiction Specific Addendum (Malaysia)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Malaysia, the following terms and conditions shall be applicable:
2.1 For purposes of Article 5 including Articles 5.2.5 to 5.2.7, the use by the User of the eSurfing Cloud Services shall be in compliance with the applicable laws and guidelines, including the Communications and Multimedia Act 1998 of Malaysia, as well as the Malaysian Communications and Multimedia Content Code (3rd edition, 2022, or any subsequent edition then in force).
2.2 For purposes of Article 12, the Service Provider may at its sole discretion opt to compensate the User any sum reasonable at the Service Provider’s opinion, where the Service Provider deems appropriate.
H. Jurisdiction Specific Addendum (Singapore)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in Singapore, the following terms and conditions shall be applicable:
2.1 Notification of Infringement
The Service Provider has the right to investigate notices of copyright, trademark and other intellectual property infringement in respect of any resources, information or material used or uploaded in connection with its resources or services (“Infringing Material”) and take appropriate action. If the User is an intellectual property owner and believe that its material has been used or copied in a way that constitutes infringement, please notify the Service Provider in writing immediately, and in relation to copyright claims, in the form prescribed in the Singapore Copyright Act 2021(“Infringement Notice”). All Infringement Notices shall be sent to the Service Provider addressed as follows:
Legal Counsel, China Telecom (Asia Pacific) Pte Limited, One Marina Boulevard, #19-01, Singapore 018989, phone number: +65 63390080.
The User acknowledges and agrees that the Service Provider has no control and cannot undertake responsibility or liability in respect of Infringing Material provided by users. In its sole and absolute discretion or otherwise in accordance with the law, the Service Provider may take reasonable steps to remove or disable access to Infringing Material, or reinstate the same in response to an appropriate counternotice.
2.2 The User must not use the resources and services provided by the Service Provider to upload, download, store, or publish any information or content that is objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or is otherwise prohibited by applicable Singapore laws. Notwithstanding anything in this Agreement, the Service Provider has the right to remove or deny access to any content or information which in its sole and absolute opinion is or may be objectionable or prohibited, and/or suspend or terminate any of its services to you without any liability to the User.
I. Jurisdiction Specific Addendum (Thailand)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
In this Addendum:
“PDPA” means collectively the Thai Personal Data Protection Act B.E. 2562 (2019) as may be amended and supplemented from time to time and its sub-regulations and notifications.
“Data Controller” means a person or legal entity with the authority to make decisions on the collection, use or disclosure of Personal Data.
“Data Subject” means a natural living person to whom Personal Data relates.
“Data Processor” means a person or legal entity carrying out an operation relating to the collection, use or disclosure of Personal Data under an order or in the name of a Data Controller.
2. Additional Provisions
If the Place of Registration of the User is Thailand and as such, China Telecom (Thailand) Co., Ltd. is the designated China Telecom contracting entity, the following terms and conditions shall be applicable:
2.1 Registration and Account
The following wording is deemed inserted to be Clause 3.1.2 of the Agreement:
Notwithstanding the foregoing, in case the User is a natural person, the User represents and warrants that, the User is not minor under the Thai Civil and Commercial Code, and is competent and has the power to enter into, and to exercise the User’s rights and to perform the User’s obligations under this Agreement. If the User does not have the aforementioned capacity qualifications, the User will be liable for all consequences resulting therefrom, and the Service Provider shall have the right to cancel the User's account.
2.2 Privacy Policy
The following wording is deemed inserted at the end of Clause 14.1 of the Agreement:
The User expressly acknowledges that the said Data Subjects have the following rights under the PDPA in respect of Personal Data of the said Data Subjects and the User shall ensure that each said Data Subject is informed of his/her said rights:
· the right to request access and copy;
· the right to request Personal Data in a format which is generally readable or usable by automatic tools or devices and where the Personal Data may be used or disclosed automatically;
· the right to request rectification, addition and deletion of User’s Personal Data;
· the right to object to the collection, use, or disclosure of User’s Personal Data which are legally permitted to be collected without consent at any time;
· the right to request suspension of the use of the User’s Personal Data in cases prescribed by the PDPA;
· the right to withdraw consent at any time, subject to the requirements of the PDPA; and
· the right to file a complaint to the relevant authority under the applicable laws if the Service Provider, including the Service Provider’s employees, or independent contractors violates or fails to comply with the PDPA.
J. Jurisdiction Specific Addendum (United Arab Emirates)
1. Definitions
Capitalized terms used in this Addendum and not otherwise defined herein shall have the meaning set forth in the Agreement. If there is any inconsistency between the provisions of the Agreement and this Addendum, the terms and conditions of this Addendum shall prevail to the extent of such inconsistency.
2. Additional Provisions
If the User uses the eSurfing Cloud Services with resources provided in the United Arab Emirates, the following terms and conditions shall be applicable:
2.1 The Parties consider the provisions contained in this Agreement are no greater than is reasonable and necessary for the protection of the Service Provider and the User waives any and all defences to the strict enforcement thereof.