What should I do if eSurfing Cloud Firewall security product fails to start or connect?

Please modify the default gateway of all servers within the VPC. Refer to the subnet information within the VPC for the gateway. If the problem persists, please contact the customer service.

How do I update the feature library of eSurfing Cloud Firewall?

The following conditions may prevent eSurfing Cloud Firewall from updating the feature library:

ESurfing Cloud Firewall cannot access the internet.

ESurfing Cloud Firewall lacks the necessary DNS configurations.

ESurfing Cloud Firewall lacks the corresponding licenses for the functionality.

How do I import the license for eSurfing Cloud Firewall?

After a successful purchase of eSurfing Cloud Firewall, you will receive a license file. Follow the steps below to import it:

Use a browser to log in to the management page (https://IP+10443 port).
Go to System > License and choose to manually import.
Copy the license file and paste it to the gray area of the firewall web interface (import the plat license first). Alternatively, import the license through the command line using "exec license install + copied license" (either UI or CLI). Follow the prompts to restart the firewall for the changes to take effect.
Repeat the process to import different licenses.

How do I view threat logs of eSurfing Cloud Firewall?

Log in to the management webpage of eSurfing Cloud Firewall. The homepage will display current security threat logs and high-risk host IP addresses. You can filter and query the logs as required.

How do I enable protection features in eSurfing Cloud Firewall?

Intrusion prevention and virus filtering are configured based on security zone and matched according to protocols and features. Log reminders can also be set based on the severity of threats.

eSurfing Cloud Firewall

Operation-related FAQs