Subject to compliance with the eSurfing Cloud unsubscription rules, you can unsubscribe from resources based on your needs. The following shows the details of different unsubscription methods:
1. Seven-day Full Refund You can enjoy a seven-day full refund for newly purchased resource instances (excluding resources that have undergone renewals, configuration upgrades, capacity expansions, and operating system changes) if all of the following conditions are met:
The unsubscription is initiated within seven days after the resource is activated;
Within the first seven days of purchase, you can request a full refund and the full payment will be refunded. Each account can request a seven-day full refund for up to 3 times.
The same user can request a seven-day full refund for up to 15 times accumulatively. According to the associated information of different accounts used for registration, login and operation, users with the same associated information are considered the same user. Examples of associated information: identical name, email address, certificate of the person in charge, mobile phone number, device, and IP address (including canceled accounts). The customer hereby agrees that eSurfing Cloud can use the above information to verify if the user is the same.
Unsubscribing from bundled resources (sold as a package) is considered unsubscribing from one resource instance and counted as one unsubscription.
Notwithstanding the above rules, customers shall not use the unsubscription rules to frequently subscribe and unsubscribe the services, and maliciously occupy eSurfing Cloud and other user resources. If eSurfing Cloud has reasonable grounds to suspect that a customer has frequently unsubscribed and maliciously occupied eSurfing Cloud and other user resources, eSurfing Cloud has the right to cancel the customer's Seven-day Full Refund right, and take corresponding measures in accordance with the China Telecom eSurfing Cloud User Agreement, website rules, and relevant service agreements until the service is terminated, and the customer's breach of contract liability shall be pursued.
2. Non-seven-day Refund Any unsubscription that does not meet the conditions of Seven-day Full Refund belongs to Non Seven-day Refund. For Non Seven-day Refund, there is no limit to the number of unsubscriptions, but the unsubscriptions will be subject to usage fees and cancellation fees, and vouchers and coupons will not be returned, except for the "Other" circumstances below.
3. Others It mainly refers to the user's unsubscription due to eSurfing Cloud's reasons, such as the failure of creating a resource or the resource not taking effect. This type of unsubscription does not limit the number of cancellations and allows unconditional refunds.