Summary: This topic introduces the service procedure of Database Expert.
Diagram
The following figure describes the service procedure of Database Expert:
Service Procedure
The procedure of purchasing and using Database Expert is as follows:
1. You contact the agent for pre-sale consultation on the service scope of eSurfing Cloud Database Expert. The agent collects the basic information and demands of your business.
2. The agent collects the basic information and demands of your business.
3. The agent reports your information and needs to the expert team and communicates with them.
4. The expert team technically evaluates your condition and demands and gives the evaluation result to the agent. The evaluation result can be "Yes" or "No" to indicate whether your demand can be met.
5. The agent sends the result back to you. If the result is "No", the agent will communicate with you and end the procedure. If the result is "Yes", the agent will further communicate with you to learn about your intent to purchase.
6. If you are ready to place an order, the agent will contact the sales personnel to negotiate with you and sign contracts in person based on the agreed terms.
7. After that, the sales personnel notify the Database Expert team to start the service.
8. Upon receiving the service requests, the Database Expert team arranges experts to follow up the implementation according to the time and content regulated in the contract.
9. When the service is finished, the implementation results, documents, and other materials covered in the contract are all sent to you as feedback.
10. You can check and confirm the overall service provided by Database Expert and give your comments.