What services can Database Expert provide?
Database Expert helps you to solve problems that are caused by reasons other than database flaws or when your database cannot satisfy your requirements.
Common scenarios include installment and deployment, emergency management, performance fine-tuning, health inspection, performance protection, moving away from Oracle, and consultation and training. For more information, see Application Scenarios.
This is a value-added service provided by eSurfing Cloud Database Expert and can cause extra charges. For more information, contact the agents.
What can Database Expert offer to users?
Database is a highly specialized technical field and features a long training time and high costs, and various complexproblems. For database problems that you cannot solve with your own capability and experience, the Database Expert team can offer you a tailored solution. Besides, long-term and comprehensive O&M support is also available to make sure your database can function well during the service duration and save your O&M costs.
Can Database Expert fix all database problems?
The eSurfing Cloud Database Expert team, with its advanced technology and rich experiences, can help prevent and quickly locate most database problems.
If you have encountered any problem or need support in installment and deployment, emergency management, performance fine-tuning, health inspection, performance protection, de-Oracle, and consultation and training, submit your problems and demands to seek professional support from eSurfing Cloud Database Expert.
For more information about the product advantages, features, and application scenarios of eSurfing Cloud Database Expert, see Production Introduction
Does Database Expert have limitations on the industries of the customer?
No, Database Expert has no limitations on industries.
The team members are committed to the database field and have participated in different projects of telecommunication, government affairs, IoT, new energy, and medical industries. Database Expert can provide you with excellent field-based solutions and tailored experiences to solve your database problems.
Does Database Expert only provide services to cloud database users?
No, Database Expert provides services to all users.
No matter your database is a cloud one or an on-premises one, no matter you are using a self-built database deployed on a cloud server or a VPC, we provide corresponding support and services.
Will my production be affected during Database Expert implementation?
In most cases, the production is not affected. But we will still communicate with you about all risks before implementation.
If the production is affected, our experts will offer you corresponding suggestions and solutions before implementation.
What technical materials do you provide after the service is finished?
Tools without copyright requirements and documents and materials covered in the contract will all be provided to you during the implementation process.
The documents and materials include the installment and deployment report, health inspection report, performance analysis report, database architecture design document, database cloud migration solution, upgrade and expansion solution, migration solution, backup and data recovery solution, and disaster recovery solution.