Scope of Application
· Renewals are only applicable to monthly and yearly subscription products.
· Unsubscribed or released resources are not renewable.
Renewal Rules
· After a monthly or yearly resource is successfully activated, the customer can renew it.
· If a resource is renewed after it expires, the renewal period starts from the unfreezing of the resource after renewal. A new service validity period will apply, and the fee is calculated according to the new service validity period.
· For bundled products purchased as a package, they need to be renewed as a whole. However, for resources with mounting relationships but are not part of a bundled package, those resources can be renewed separately.
Manual Renewal Operation
Users can manually renew monthly or yearly resources at any time that have not been unsubscribed or released so as to extend their validity period.
Manual Renewal Procedures
1. Go to Management Center > Product > Renewal management. Filter or search for the desired resources to be renewed based on such information as expiration date, product name, etc. Check the resources to be renewed and click Manual Renewal.
2. On the renewal page, you can expand the drop-down menu on the left side to view resource information such as the resource ID and specifications. After confirming the details, specify the renewal period. Then accept the agreement, submit the order, and complete the payment.
Manual Batch Renewal
1. Go to Management Center > Product > Renewal management. Filter or search for the desired resources to be renewed based on such information as the expiration date, product name, etc. Find and check all resources that need to be renewed. Then click the small orange box on the right side with a number on it to display the list of resources to be renewed.
2. Click the orange box number on the right side of the list, confirm the batch resource information, and click Batch Renew to access the renewal confirmation page.
3. On the renewal page, you can expand the dropdown menu on the left side to view resource information such as the resource ID and specifications. After confirming the details, specify the renewal period, check the agreement, submit the order, and complete the payment.
Note:
· Users can manually renew multiple monthly or yearly subscriptions at one time, as long as they have not been unsubscribed or released. A maximum of 50 resources can be renewed at one time.
· When renewing multiple resources in batches, the renewal period of all the resources will be the same. If you need to renew different resources for different periods, you will need to place separate renewal orders.