A black screen appears when the Graphics Accelerated Basic Type GPU instance with the Windows system is remotely connected to an instance through VNC on the Console

After the GPU instance with the Windows system installs the GRID driver, the display output of the VM will be managed by the GRID driver, and VNC will no longer be able to obtain the pictures of the integrated graphics card. Therefore, the VNC display will become a black screen, which is normal. It is recommended to use Workbench to connect to the GPU instance. Compared with VNC, Workbench supports multiple users to remotely connect to the same instance, which is more efficient and convenient.

How to deal with the failure of reinstalling the operating system?

If the reinstallation of the operating system fails, the page will prompt that the reinstallation of the operating system has failed, and O&M staff will perform manual recovery in the background. If you have urgent business that requires immediate recovery, please submit a ticket on eSurfing Cloud’s official website to contact O&M staff for emergency recovery.

What should be done if the key pair cannot be imported?

When your browser is IE9, you may not be able to import the key pair or use the file injection function. Please refer to the following steps to modify the default properties of the browser and try again.

On the main interface of the browser, click.
Select Internet Options .
Click Security tab.
Click Internet .
If the security level is displayed as Custom , click the Default Level button to restore the setting to the default level.
Slide the security level slider to adjust the security level to Medium , and click Apply .
Select Custom Level.
Set Initialize and Script ActiveX Controls Not Marked as Safe for Scripting to Prompt .
Click OK.

If the problem still cannot be solved, please submit a work order on the official website to contact the operation and maintenance personnel for resolution.

Are the GCSs created by me in the same subnet?

Since you can customize the network, whether the GCSs are in the same subnet is completely controlled by you.

Can I install or upgrade the operating system by myself?

Yes, the GCS supports users to upload private images. You can create, upload and install the target image by yourself.

GPU Cloud Server

Operation