If you have purchased KMS, you need to manually renew the instance before the service expires, or set an automatic renewal policy upon expiration so that your business will not be affected due to the unavailability of keys and other resources.
Note: If you have used EVS, ZOS, elastic files, relational database MySQL, enabled KMS server-side encryption, and used a self-built CMK, please pay special attention to the expiration time of KMS and renew it in a timely manner. If KMS expires and is not renewed in a timely manner and therefore is frozen, the key used for cloud product encryption will become unavailable, and requests for encryption, decryption, and other operations will be rejected, resulting in errors for cloud products. |
Expiration
Before KMS expires, the system will remind you via SMS or email that the service is about to expire and needs to be renewed.
If KMS expires and is not renewed on time, the platform will freeze the service, but will keep your resources and configuration information within a 15-day retention period.
Note: During the retention period, the platform freezes KMS, and resources such as keys created after you purchase the subscription-based edition will become unavailable. As a result, you cannot encrypt or decrypt data. At the expiration of the retention period, if you have not renewed KMS yet, the platform will clear your service resources, and delete all the keys and configurations, which cannot be restored. If you still need to use resources such as keys in the KMS, please renew your subscription in advance. |
Renewal
You can manually renew the service on the KMS console or the eSurfing Cloud renewal management page before the service expires. For details, see Renewal Rules Description.
When purchasing KMS, you can check and agree to "Automatic Renewal". Before the service expires, the system will automatically generate renewal orders and continue to provide the service according to the default renewal period. For details, see Auto-Renewal.
Note: If you select "Auto Renewal" when purchasing KMS, the system will set the renewal period by default: For monthly subscription, the default automatic renewal period is three months. For annual subscription, the default automatic renewal period is one year. To modify the automatic renewal period, go to Cost Center > Order Management > Renewal Management page of eSurfing Cloud, locate the resource to be modified for automatic renewal on the resource page, click Modify Automatic Renewal in the operation column, and drag Renewal Period to modify the automatic renewal period. When the automatic renewal period reaches one year, you can enjoy a yearly discount. |
