Log in to the eSurfing Cloud platform, go to Control Center > Server Security Defender, locate the order, and then click Console to go to the Server Security Defender console. In the console, choose General Functions > Service Tools > Agent Management to go to the Agent Management page. On this page, you can manage the run status of the agent.
You can set an agent runlevel, as well as download the logs and reports for troubleshooting.
(1) Set the runlevel.
- Normal: The agent is fully functional and can perform tasks assigned by the server.
- Degraded: This is a protected mode. In this mode, the agent does not accept tasks assigned by the server until it restored to a non-degraded state.
- Disabled: The service features of the agent are disabled, and only the basic communication capabilities and capabilities for executing basic tasks (such as uninstallation and restoration) are retained.
(2) Set the loglevel.
(3) Download logs.
(4) Download reports.
You can download the running status report of the agent.
(5) Restart an agent
You can restart the agent on a host without changing the original host status and runlevel.