Reasons for Overdue Payments

In the pay-as-you-go mode, the account balance is insufficient.

Impact of Overdue Payments

• When there are overdue payments, the existing collection configuration will be disabled, logs cannot be reported, and log projects and log units cannot be created.

• The log storage resources you use will continue to be charged based on the log storage volume, and the arrears will accumulate.

• If you pay off the arrears within 15 days, the log reporting service and various console functions will be automatically enabled again.

• If you do not pay off the arrears after 15 days, it will be deemed that you have voluntarily given up the service. All data you saved in the eSurfing Cloud Log Service (including the uploaded log data) will be destroyed, and the data cannot be recovered after destruction. Therefore, please pay attention to your account balance and renew the service in time to ensure that your service is not suspended.

• If you confirm that you no longer use Cloud Log Service, make sure to delete relevant log projects and log units in time.

Viewing Overdue Bills

You can check your overdue details or your bills. For details, see Documentation & Billing Center - Bills - View Bills.

Recharge

To prevent the relevant resources from being stopped or released, remember to recharge your account in time. To prevent the account from entering the Overdue state, you must complete the overdue payments within the given time. For detailed operations, see Billing Center - Funds Management - Balance - Recharge.